Feedback Loop Messaging Outbound Product Research 
Intercom, Inc.
SEPTEMBER 23, 2020
Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. Look outside your product. This approach resonated with a number of customers.
Intercom, Inc.
MARCH 16, 2021
With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Create a customer feedback loop. Create a customer feedback loop.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
NOVEMBER 24, 2020
From the very first interaction and throughout their entire journey with your product, customer support is an ongoing conversation between your customers and your support team. Occasionally, more complex queries will need to be investigated by multiple teams within the company, and a product fix may need to be tested and implemented.
Intercom, Inc.
MARCH 14, 2018
Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Get feedback direct from your customers. Short on time? Evaluate the findings.
Intercom, Inc.
NOVEMBER 20, 2018
It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Meet your target users and get feedback. Iterate the product based on feedback. Are they keen to test it out? How do they describe the category?
Intercom, Inc.
NOVEMBER 7, 2019
Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. We have a great product, and customers love using it.
Userpilot
AUGUST 7, 2019
How is Customer Success correlated with Product Marketing? How to win the Customer Success game and become the leading product in your niche with 4 less known Customer Success best practices (How Growbots does it). Customer success is the process of collecting customer feedback, solving issues and providing necessary help.
Expert insights. Personalized for you.
.jpg)
232 
Let's personalize your content