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Creating effective customer feedback loops for product teams

Roadmunk

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

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How to Announce Product Changes to Your User Base and Drive SaaS Product Growth

Userpilot

Close the feedback loop and build trust with customers. Display your upcoming releases on a public product roadmap. They can also be significant, like a whole product redesign or drastic changes to company policy and general business direction. Close the feedback loop and build trust with customers.

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Customer-Led Growth: What Is It and How To Implement a Customer-Led Strategy in SaaS?

Userpilot

Close the feedback loop through personalized announcements after product changes. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

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Plan with Problems. Execute with Solutions.

Ask Benny

How to build a roadmap while staying agile and lean, and why so many product teams do agile wrong. Some of the characteristics of Agilefall include: Committed roadmaps initiated mostly by marketing, sales and executives. We also need a roadmap to focus the team and create a NorthStar to guide us.

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Five Mental Models to Improve Your Product Sense and Decision-Making

The Product Coalition

Feedback from internal teams like Sales or Support. Your executive team’s desired roadmap. Or better yet, all roadmaps. That’s how good maps are built: feedback loops created by explorers. His last performance review was all about this roadmap. Basecamp’s recent company policy change is a perfect example.

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Building an Efficient Release Management Process

Split

This helps ensure adherence to change management policies while empowering developers through faster feature rollout. An excellent release management strategy proactively nurtures these relationships and feedback loops. This helps streamline the process of adjusting rollout plans based on learnings, without derailing roadmaps.

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How to Close the Loop With Customer Feedback

Gainsight

So, with that in mind, let’s look at some of the ways you can close the loop when it comes to customer feedback… 1: Transparency. An honest, open approach to your feedback process is the best way to close the feedback loop. You can actually start by setting expectations from day one. 3: Politeness.