Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Next, conduct customer and market research to identify opportunities for UX improvement , and use research findings and business goals to formulate the UX vision statement.

Research Software 79

Research Software Analytic Tools Feedback Software User Testing 79

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

AUGUST 28, 2024

Looking into tools for product coordinators? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In a SaaS environment, the role typically involves coordinating cross-functional teams and ensuring product features are delivered on time. Book a demo to see it in action!

Product Research 52

Product Research Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. NYT’s page navigation.

Feedback Software 91

Feedback Software Research Software Data Visualization Product Research 91

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Turning it into a system.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . Tight deadlines also present opportunities to get creative and try new ideas. Why the Ishihara Test? It’s a proof of concept. .

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Dialogue management may use rule-based systems, state machines, or machine learning models to decide the chatbot’s responses.

Artificial Inteligence 136

Artificial Inteligence Reporting Tools Feedback Software Research Software 136

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Userpilot

JUNE 18, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. “Now You See It” equips you with data visualization skills for effective analysis and presentation.

Data Visualization 52

Data Visualization Analytic Tools Product Research Research Software 52

Userpilot

JUNE 12, 2024

TL;DR A product analyst is a professional who conducts product research , analyzes, and interprets such data to make accurate decisions about the product. Best tool for Product Insights ( Mixpanel ) : Mixpanel helps you understand your customer experience and find out what works and what does not. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. But while wearables data can signal something’s not quite right, it presents a conundrum for your healthcare provider: A physician deals with regulated medical devices, and most people wearing this tech are not qualified to self-diagnose.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. But while wearables data can signal something’s not quite right, it presents a conundrum for your healthcare provider: A physician deals with regulated medical devices, and most people wearing this tech are not qualified to self-diagnose.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

Userpilot

JUNE 27, 2024

TL;DR A product analyst is a professional who conducts product research, analyzes, and interprets such data to make accurate decisions about the product. You are assigned tasks, and you assist senior product analysts in user analysis and product research, among other functions. You also learn how to use product research tools.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. How to measure customer loyalty.

Feedback Software 76

Feedback Software Analytic Tools Research Software User Testing 76

Userpilot

JUNE 12, 2024

Here are five best practices that will get you there: Merge product marketing strategies with customer insights : Use tools to collect user feedback and incorporate it into marketing plans. Understand customers greatly : You can use various CRM tools to understand your customers better. Book a demo to see it in action!

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

The Product HQ

JUNE 1, 2024

It also requires you to have a sound foundation in the technologies that developers use to build AI products. This includes any relevant programming languages that they use in app development. This course equips you with the technical knowledge and skills needed to manage products that incorporate complex technologies.

Artificial Inteligence 98

Artificial Inteligence Analytic Tools Research Software Feedback Software 98

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. This requires targeted, in-depth user research. Make it easier in a clustered SaaS market. Killer features for niche markets.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Track user interaction patterns. Track user interaction patterns.

Customer Feedback 90

Customer Feedback Data Visualization User Testing Analytic Tools 90

Userpilot

JULY 23, 2024

The Product Tree is a visualization tool that presents the hierarchy of features, from core systems to future enhancements. The Opportunity Solution Tree (OST) visualizes the connections between business goals, user pain points , and features, aiding strategic decision-making. Weighted scoring system template.

Feedback Software 92

Feedback Software Product Research User Testing Customer Experience 92

Userpilot

AUGUST 28, 2023

In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Providing teams with detailed instructions for presenting the brand consistently, including brand assets like logos and colors. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 79

Branding Customer Experience Feedback Software Data Visualization 79

Userpilot

JUNE 19, 2024

TL;DR A product analyst is a professional who conducts product research , analyzes, and interprets such data to make accurate decisions about the product. Ability to incorporate customer feedback : Incorporating customer feedback makes you develop and make appropriate iterations to your product for better customer retention.

Data Visualization 52

Data Visualization User Testing Analytic Tools Research Software 52

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. Suppose you had 200 customers at the start of October.

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 80

Product Research User Testing Analytic Tools Data Visualization 80

Userpilot

SEPTEMBER 5, 2022

As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts? What are VCs looking for in SaaS companies in 2022? Join us on the “SaaS Growth and Funding in the Times of Downturn – VC Perspective” live panel at this year’s Product Drive and find out! Dogs or cats?

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research. Usability testing vs. user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

JUNE 17, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product analyst. You are assigned tasks, and you assist senior product analysts in user analysis and product research, among other functions.

Data Visualization 52

Data Visualization Product Research Reporting Tools Research Software 52

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Build great user offboarding experiences in-app using Userpilot. We know user offboarding is part and parcel of operating in the SaaS industry.

Feedback Software 81

Feedback Software Customer Experience Research Software Customer Feedback 81

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Multiple-choice questions, which present respondents with three or more predetermined answers that can’t be quantified. They’re useful to gather both quantitative and qualitative feedback to get data that you can act on.

Product Research 73

Product Research Data Visualization Analytic Tools Feedback Software 73

Userpilot

DECEMBER 12, 2023

We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. UX research aims to identify specific user pain points. Let’s dive in! improving retention).

Roadmap 86

Roadmap Customer Experience UX Product Research 86

DISQO

APRIL 2, 2020

Using Alpha’s rapid consumer feedback platform, we surveyed more than 400 adults in the United States to see how their usage and opinions of online banking and finance have changed since the COVID-19 pandemic has become a reality. Want more information on Alpha’s COVID-19 research ?

Banking 52

Banking User Testing Presentation Reporting Tools 52

DISQO

APRIL 2, 2020

Using Alpha’s rapid consumer feedback platform, we surveyed more than 400 adults in the United States to see how their usage and opinions of online banking and finance have changed since the COVID-19 pandemic has become a reality. Want more information on Alpha’s COVID-19 research ?

Banking 52

Banking User Testing Presentation Reporting Tools 52

Crafty CTO

FEBRUARY 19, 2023

Simon Willison , maker of the excellent Datasette open source data exploration tool, had commented on a post by Stratechery’s Ben Thompson , who had captured Bing in the act of misbehaving. Ray Kurweil ’s book, “ The Singularity is Near ,” was published in 2005.

Feedback Software 52

Feedback Software Research Software ChatGPT Product Research 52

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. feel free to read Micha?’s

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60