Lenny Rachitsky

APRIL 14, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.

Feedback Software 63

Feedback Software User Testing Construction Customer Feedback 63

The Product Coalition

JANUARY 11, 2023

PMs should have some design intuition, be able to give useful feedback, and understand how design elements such as color and type contribute to the user experience. Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products.

Feedback Software 105

Feedback Software Research Software User Testing Technical Review 105

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

NOVEMBER 3, 2022

Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Put user-friendliness first: Don’t get too creative and complicate the UX design. Userpilot has flexible knowledge base software for you. Courses (mostly for complex tools). Feedback option. Empowered users.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Product Coalition

OCTOBER 22, 2018

It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. You might not know it but a ton of customer feedback is probably trapped in your organization?—?spread

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Lenny Rachitsky

APRIL 7, 2024

Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued. Feedback should be constructive, clear, and focused on behaviors and performance, not personal attributes. Provide clear feedback on where they’re falling short and what changes are necessary for improvement.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

UX Planet

JANUARY 22, 2024

Tools like Colour Contrast can validate your choices. Line Height Strategy: For headings, maintain a line height of 1–1.2 Doherty Threshold: Feedback within 400ms enhances productivity. Minimize system response times, incorporating progress bars and animations to make waits tolerable. times the font size.

Customer Experience 87

Customer Experience User Testing Research Software Customer Feedback 87