Lenny Rachitsky

APRIL 14, 2024

The company shares internal meetings on YouTube, maintains a public issue tracker for projects, and provides a 2,000-page handbook detailing their operational procedures. This dedication to transparency has enhanced user trust and encouraged community engagement, retention, and growth.

Feedback Software 65

Feedback Software User Testing Construction Customer Feedback 65

The Product Coalition

JANUARY 11, 2023

Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products. Many product managers have backgrounds in UX design, as learning UX techniques and adopting a UX mindset can greatly benefit their work and influence the adoption of UX within their organization.

Feedback Software 104

Feedback Software Research Software User Testing Technical Review 104

Lenny Rachitsky

APRIL 7, 2024

Document improvement: Approximately 30% of users utilize ChatPRD to enhance existing specs, PRDs, strategy docs, or roadmaps, indicating its effectiveness in refining and iterating on initial project documentation.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

UX Planet

MARCH 31, 2024

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. While these skills are essential, for UX to influence at a higher level, UX professionals must also grow their strategic skills. That’s why UX strategy is a crucial skill any seasoned UX professional should master.

UX 80

UX Strategy Research Software User Testing 80

Userpilot

NOVEMBER 3, 2022

Put user-friendliness first: Don’t get too creative and complicate the UX design. The information included in this knowledge base varies, depending on the company, audience, and customer communication strategy. GitLab’s Handbook combines multiple internal departments. Don’t get too creative and complicate the UX design.

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Data Visualization 94

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

DECEMBER 19, 2018

Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Des Traynor, Co-founder and Chief Strategy Officer. “It’s high time we UX people stop moaning. ” Strategy over speed: How video games prepared me for life as a product manager. The best of the blog. The Next Chapter of Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150