Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It should also give you tools to measure progress. A roadmap example.

Feedback Software 87

Feedback Software Analytic Tools Product Research User Testing 87

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. To stay focused and ensure that I deliver value to my team, here are 5 good, yet simple tools that I utilize in my day-to-day as a Product Designer.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. You’re at the right place.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Experience 92

Userpilot

SEPTEMBER 7, 2023

In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Understand your buyer personas and user personas: Collect feedback from existing customers Use signup surveys to get new customer information Look at user behavior in-app to spot trends 2.

Analytic Tools 93

Analytic Tools Feedback Software Research Software User Testing 93

UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs).

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Collect feedback, track product usage data, and iterate. Digital product experience (DPX) refers to all the touchpoints and interactions a customer has with a digital product across its lifecycle.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Product Research 82

The Product Coalition

MARCH 4, 2024

Kris Gale As a wise man once said, no roadmap survives contact with reality. Fires sparked to life left and right, yet there were no firefighters in sight, and I had no tools to fight them. Firefighting while staying on course on the strategy and commitments of the roadmap is difficult. The same is true for roadmaps.

Roadmap 106

Roadmap Books Product Research User Testing 106

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS surveys can be delivered in-app (web or mobile), or by e-mail or SMS. What is NPS feedback software?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Collect and analyze customer feedback. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Interview power users to collect feedback and increase customer loyalty. Best tools: Userpilot – for tracking product usage and creating different customer segments ; Amplitude – for analyzing user behavior and enhancing user experience.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Experience 93

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Alchemer Mobile

JANUARY 12, 2021

Mobile loyalty programs work because they: Retain and engage customers better: Gamification through points and achievements keeps people coming back to the app time and time again. Increase the number of referrals: Killing two birds with one stone, companies can reward customers for referring friends. So, why is this?

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. A powerful experiment roadmap with a large idea backlog prioritized for value. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Analytic Tools 88

Analytic Tools Feedback Software User Testing Customer Experience 88

Alchemer Mobile

JUNE 14, 2022

Over the past two decades, advancement in digital technology and our understanding of customer behavior have changed many aspects of the corporate approach to customer loyalty and emotion. However, the need is greater than ever for a tool that gives companies the information they need to understand and act on both. NPS versus NPS+.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Agile Implementation : Agile implementation refers to the tactical execution of Agile methodologies and practices within an organization.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Alchemer Mobile

JUNE 18, 2019

Customers now expect to gain points and achieve milestones for purchases made through apps. Especially with high-volume food and beverage brands that offer mobile order and pay, incorporating a loyalty program within the app is absolutely imperative. Mobile apps have completely changed the way reward programs work.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

The Product Coalition

JUNE 9, 2023

If you do things that are purposeful, you’ll eventually be successful.” — Howard Schultz Several years ago, I found myself in a heated discussion about product roadmaps with a client. So as he leaned across the table and looked me in the eyes, he demanded, “Explain why I need a product roadmap.” Why not, indeed?

Roadmap 119

Roadmap Data Visualization Customer Experience User Testing 119

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Use in-app prompts , like tooltips and modals, to highlight those features. #5:

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Roman Pichler

JUNE 4, 2019

What Product Roadmaps Are (in a Nutshell). To start with, let’s briefly recap what a product roadmap is. I view a roadmap as a high-level plan that states specific benefits a product should provide over a certain timeframe, which may range from six to 12 months. Ensure the Roadmap is Realistic. Why Dates Are Beneficial.

Roadmap 250

Roadmap Weak Development Team Customer Experience User Testing 250

Userpilot

DECEMBER 31, 2022

How to choose the right digital experience analytics solution for your team. Analytics tools, like heatmaps and session replays, help you visualize on-page behavior, giving you relevant data on the user experience. The top digital analytics tools on the market are Userpilot, Mixpanel, and Google Analytics.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

OCTOBER 6, 2022

The product’s benefits refer to what the user gains from using it as well as how it’s better than its competitors. Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. They are used to track user engagement and design contextual in-app guidance, and in-app self-service solutions.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Customer Feedback 77

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways.

Feedback Software 92

Feedback Software Product Research User Testing Customer Feedback 92

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 12, 2023

You’ll also learn the best ways and tools to perform behavioral segmentation. Behavioral data segmentation based on positive behavioral patterns is used for collecting high-quality user feedback on a particular occasion or for prompting a feature request. Keep reading to uncover product growth insights !

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

ProductPlan

FEBRUARY 1, 2023

But for enterprise product teams, the most common area where that opportunity and reality clash is roadmapping. While common processes and templates should be the lifeblood of any effective enterprise operation, 50% of large product teams (those with 50+ members) cite keeping roadmaps and processes consistent as their top growing pain.

Roadmap 52

Roadmap Feedback Software Research Software Product Research 52

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

Alchemer Mobile

JULY 22, 2021

Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC). Product adoption refers to the way in which customers embrace and use a product. So, what is product adoption? Get started today !

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. Product managers generate these by looking at key metrics and trends in the market or gathering user feedback from existing products. The next phase is to gather feedback on your MVP.

User Testing 92

User Testing Feedback Software Research Software Product Research 92

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100