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The first internal group to train is marketing. So, you want to know they are selling accurately and hit on the specific value-adds of your solution. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Marketing needs to know the value of the new product.
The first internal group to train is marketing. So, you want to know they are selling accurately and hit on the specific value-adds of your solution. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training. Marketing needs to know the value of the new product.
They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts.
All teams look at their own version of quantitative data—new sales, leads, net retention, crash burn, uptime, active users—but not all teams actively pair this data with qualitative feedback from customers. Generate ideas and insights that will help create more informed business solutions. Do customer support. Description.
That is precisely why you need to focus on improving your customer service problem-solving and providing excellent support focused on reducing the number of dissatisfied customers. That’s what this guide is for, outlining frequent customer service issues and their solutions. Reduces support costs. Inadequate training.
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.
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