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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

I imagine many of you get more than 5,000 people signing up and using your service each year. For example if a customer is refused insurance by an automated system they can call and ask for a manual review. A DPO must be allowed to operate independently and report to the board. How Will GDPR Affect Your Customers?

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Designing an Organization for a Product Approach, Part 2

Johanna Rothman

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line. We weren’t perfect. We were pretty good.