Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. Note that Marketing, Finance, HR, are all part of this product line.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65

Mind the Product

NOVEMBER 30, 2017

They will have worked with everyone in the organisation – the finance teams, customer support, marketing, tech, and growth. If you choose an employee you are legally obliged to give them support, training and resources, and you should give them time to do their job.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

The Product Coalition

NOVEMBER 14, 2018

Finance (pricing, revenue, etc.) Services (customer support, training, etc.) Engineers (software engineers, quality assurance engineers, etc.) Marketing (product, social, brand, communications, etc.) Sales (pre-sales, sales, account management, etc.)

User Testing 60

User Testing Product Management Product Manager Finance 60

ProductPlan

AUGUST 1, 2019

Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.

Customer Experience 60

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60