Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). of leadership roles. of leadership roles.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The technology changes but the people don’t.”.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The technology changes but the people don’t.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Think: Apple’s iMac, T-Mobile’s un-contract, or Blackberry’s latest shift to software. Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The technology changes but the people don’t.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Mironov Consulting

APRIL 15, 2023

 That each week they leave a fresh gift (💩) for the tech side to clean up – displacing whatever was planned.  But Deep dives into obscure technical requirements isn’t the fastest path to a signature.  And there’s no ongoing maintenance without a separate service contract.

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Mind the Product

APRIL 3, 2017

I was initially brought in as a freelance consultant by Simon Nelson, who had been recently appointed by the OU as CEO of its new venture. Joel Chippendale and Lucy Blackwell joined as our CTO and creative director. I would ultimately forge a hugely productive working relationship with them as a product leadership trio.

Agile 136

Agile Product Research Reporting Tools Vision 136