Userpilot
FEBRUARY 5, 2023
Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.
Intercom, Inc.
APRIL 7, 2021
70% of customer support teams have a knowledge base, FAQ section, or other help docs that allow their customers to self-serve. This is a big indicator of the importance of human support within the Conversational Support Funnel , our framework for providing efficient, effective, and personal support at scale.
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Userpilot
JANUARY 23, 2023
TL;DR Customer Success OKRs (Objectives & Key Results) are a goal-setting and progress-tracking framework used by customer success teams to define and track their goals, measure team performance against set objectives, and achieve desired customer outcomes. ” KPI vs. OKR. A step-by-step guide for the knowledge base.
Userpilot
JANUARY 17, 2023
Return on investment (ROI) is the most famous KPI. If you want to improve time-to-value and make sure that more users realize the value of your product, then you need to pay attention to the five stages of the value realization framework, which include: Definition. Provide in-app support with a knowledge base. Validation.
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