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The Path Beyond CSM

Gainsight

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Preparing and presenting executive reviews. The technology and platforms both Sales and CS use often have similar capabilities. You can better advise on valid customer pain points.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Customer Success Vision + Priorities . Jeff is the Senior Manager of Customer Success Operations. . Systems enablement.