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12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

Results in higher team productivity. Put user-friendliness first: Don’t get too creative and complicate the UX design. It’s a great way to save time for your HR team while ensuring new employees don’t get stranded. Company and team structure. Enables you to provide support at scale. It empowers users.

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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. “It’s high time we UX people stop moaning.

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UX Strategy: What is it and How to Create One

UX Planet

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. While these skills are essential, for UX to influence at a higher level, UX professionals must also grow their strategic skills. That’s why UX strategy is a crucial skill any seasoned UX professional should master.

UX 80
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The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. TL;DR- 13 Customer Retention Strategies.

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The 5 most recent design books every designer should read

Imaginary Cloud - Design

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. It is not that those books are bad. There are a couple of well-known reading lists for UX/UI and product designers. Summing it up: Sprint describes how to include design in your product development.

Books 52
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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

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Demystifying service design: what it is and why you should care

Imaginary Cloud - Design

Telling service design apart from UX. The panoply of titles is an undeniable reality as you can name, for instance, service designers, design strategists, innovation consultants, and even UX designers. In contrast, UX design focuses on individual touch points within a service. What is service design?