Customer Feedback Handbook UX Weak Development Team 
Userpilot
NOVEMBER 3, 2022
Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).
Userpilot
MARCH 18, 2021
A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!
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Intercom, Inc.
DECEMBER 19, 2018
Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. Putting $125M to work for you, our customers.
UX Planet
MARCH 31, 2024
UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. While these skills are essential, for UX to influence at a higher level, UX professionals must also grow their strategic skills. Components of UX strategy. Who are our users? Plan of action.
Userpilot
JULY 13, 2021
Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Let’s get into it. That’s a product tour , and you should avoid those.
Imaginary Cloud - Design
JULY 2, 2020
While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. It is not that those books are bad. User friendly: How the hidden rules of design are changing the way we live, work and play. ? That’s the moment I know that my interlocutor knows very (very!)
Imaginary Cloud - Design
MAY 22, 2019
Telling service design apart from UX. The panoply of titles is an undeniable reality as you can name, for instance, service designers, design strategists, innovation consultants, and even UX designers. What I advise you to do is to focus on their common ground – the user and the experience – rather than on the title.
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