Intercom, Inc.

DECEMBER 12, 2018

We’ve held close to 100 webinars with Zoom and the user experience for the business (it hooks into your CRM very nicely) and for participants (the video quality is unparalleled) is next level. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

APRIL 7, 2024

Hotjar is the best tool for tracking users with session recordings. Tableau is the best user data visualization tool. Zendesk is the best for tracking user interactions with the customer service team. Tableau’s dashboards featuring KPI overview. Tableau's dashboards are the best in the business.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 17, 2024

Essential tools for customer success analysts include Userpilot for user behavior analysis, ChurnZero for customer success management, and Tableau for data visualization. Consider Userpilot for its powerful user behavior analytics and engagement features. Looking to drive customer success and product adoption?

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

JULY 1, 2024

The insights gained helped shape their all-in-one inbound marketing, sales, and service platform, which has become integral to their users’ daily operations. Hotjar : Combines analytics and feedback tools to give teams insights into user behavior and preferences.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

AUGUST 19, 2024

TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience. Some essential tools include Userpilot for user behavior analysis , ChurnZero for customer success management, and Tableau for data visualization.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 28, 2024

TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data, tracking KPIs like CSAT and NPS , and identifying trends to improve the user experience. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

MARCH 26, 2024

Funnel analysis reports focus on tracking user conversions at key touchpoints in the user journey and can be used to find friction in user experience. Path analysis is a tool for mapping user actions at a specific funnel stage, for example, to identify the happy path to conversion. Engagement reports.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52