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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Serious industrial companies build serious long-lived industrial equipment.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Rich ticket management system.

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The Most Disruptive Trends in Automotive Software Development in 2019

The Product Coalition

Digital transformation processes are happening across all industries and the automotive sector isn’t an exception. Back in 2018 automotive software developers made some further inroads in the industry, trough connected car servicer or usage-based insurance, for instance. Now let’s get to the present year of 2019.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Gainsight targets customer success and onboarding automation , combining in-app guides with comprehensive analytics and feedback management aimed at enterprises focusing on deep customer insights and product experience improvement. Userpilot survey template library includes industry-standard surveys like NPS.

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Best 19+2 Website Annotation Tools (2023)

Usersnap

Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. is a feedback tool that stands out for its seamless integration with various project management tools. Let’s dive in!

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. When choosing a learning management software make sure it’s customizable, user-friendly, and easy for you to use. Gamification elements.