Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. What is root cause analysis in product management? It’s used to identify the underlying causes of issues or faults in a product or the product management process.

Feedback Software 107

Feedback Software Analytic Tools Research Software User Testing 107

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Knowledge base. How to create user documentation for your software product?

Document 85

Document Analytic Tools Feedback Software User Testing 85

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Help Center Software exists to solve this problem.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Build an in-app knowledge base to resolve any gaps. .

Customer Experience 81

Customer Experience Feedback Software Customer Feedback Data Visualization 81

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. This will help uncover which user flows lead to friction.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Good onboarding software contains interactive walkthroughs, modals, tooltips, segmentation options, analytics, automation, in-app surveys and help centers. Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. However, its less advanced analytics compared to competitors let it down. Book the demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Userpilot helps you provide after-hours support with its powerful knowledge base functionalities, in-app experience builders, and more.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. Userpilot allows you to provide top-notch customer support by allowing you to create experience flows using a wide range of UI patterns and building an in-app resource center and knowledge base. Knowledge base views.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 93

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. What is customer lifecycle management?

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Customer Feedback 93

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Pendo is a digital adoption software that enables its customers to create product experiences for the end-users. Code Sandbox.

Embedded Analytics 95

Embedded Analytics Analytic Tools Feedback Software Data Visualization 95

Userpilot

JUNE 30, 2023

We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. You can integrate an existing knowledge base simply by adding a URL.

Analytic Tools 92

Analytic Tools Embedded Analytics Data Visualization User Testing 92

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 23, 2023

Personalize the self-service experience by offering a knowledge base full of content, but hide and show content that’s relevant for each segment. Segmentation allows you to manage retention campaigns more easily. Many SaaS companies offer self-service through a knowledge base that lives on their website or app.

Customer Experience 94

Customer Experience User Testing Feedback Software Customer Feedback 94

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Systems Review 88

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management. What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Reporting Tools 94

Userpilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. Why is customer lifecycle management important?

User Testing 97

User Testing Analytic Tools Research Software Feedback Software 97

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. It can involve installations, integrating software, high-touch guidance, and a lot of support throughout the process. Provide in-app support with a knowledge base.

Feedback Software 92

Feedback Software Research Software Onboarding KPIs Customer Experience 92

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This in turn makes them want to invest time and money into using your software to meet their needs.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Tracking knowledge base interactions with Userpilot.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

UX Studio: Product Management

JANUARY 11, 2021

However, these tips may come in handy for developers and product managers as well. . This can happen due to various reasons: Lack of experience with integrating design teams into their processes. Review new designs and their implementation with the devs at milestones. . Five challenges and solutions. Complex, chaotic processes.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Userpilot

MAY 31, 2022

Provide better customer service by creating a comprehensive knowledge base that guides users through common issues. In today’s world, the average SaaS company faces high customer expectations due to the explosion of communications technologies. Miro keeps an updated knowledge base for self-service.

Feedback Software 91

Feedback Software Reporting Tools User Testing Customer Feedback 91

People-First Product Leadership

SEPTEMBER 17, 2023

A new product manager is joining my team in a few weeks. To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. If you’re manager is the new hire, volunteer to be their buddy.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Referral stage: Customers review your product and recommend it through word-of-mouth.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. Did it come from the management or employees? Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews. Develop a detailed knowledge base covering all aspects of your product.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Strategy 76

Userpilot

JULY 21, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Having understood customer experience automation, let’s review some of the benefits of utilizing CXA in SaaS. What is customer experience (CX) in SaaS?

Feedback Software 87

Feedback Software Reporting Tools Customer Experience Data Visualization 87

Userpilot

OCTOBER 21, 2022

Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. So why not try a Userpilot demo and see how you can build customer trust without coding? Share positive reviews and testimonials. But how do you get customer reviews ? What is customer confidence? Conclusion.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? It’s easily scalable and can be automated using no-code self-service tools. You’ll also have to invest in state-of-the-art CRM and communication tools that may cost you much due to how you intend to use them. You’re not alone.

Feedback Software 81

Feedback Software Data Visualization Customer Experience User Testing 81

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Delighted : A simple customer experience management tool that solely helps businesses create and conduct surveys across several channels.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MARCH 29, 2024

Is Chameleon or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Chameleon, and WalkMe compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 16, 2024

Is Appcues or Chameleon the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and Chameleon compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 16, 2024

Is UserGuiding or Chameleon the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Get a Userpilot demo and drive your product growth code-free. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52