Remove Embedded Analytics Remove Knowledge Base Remove Management Remove Software Review
article thumbnail

10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

article thumbnail

14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Case studies.

article thumbnail

Pendo Resource Center Feature-Limitations and Better Alternatives

Userpilot

Resource Centers are great for providing self-service support. Pendo doesn’t come with Live Chat and Knowledge Base options. It comes with in-depth analytics, video modules, segmentation, and automated translation. Curious about the Pendo Resource Center? And it will attract extra costs.

article thumbnail

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

What role does customer lifecycle management play in SaaS? The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase.

article thumbnail

A Guide to Choosing the Best SaaS Learning Management System

Userpilot

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

article thumbnail

Exploring Userpilot’s Resource Center Editor: A Walkthrough

Userpilot

We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. There are many metrics to explore.