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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?

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Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

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What Is The Self-Service Software Model In SaaS?

Userpilot

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

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Exploring Userpilot’s Resource Center Editor: A Walkthrough

Userpilot

Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. Userpilot has an extremely impressive resource center offering: It’s completely no-code, meaning you don’t need to be a tech whizz to quickly build, edit and display something impressive.

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Pendo Resource Center Feature-Limitations and Better Alternatives

Userpilot

Pendo doesn’t come with Live Chat and Knowledge Base options. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Pendo is a digital adoption software that enables its customers to create product experiences for the end-users. Code Sandbox.

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Guide to Delivering Personalized Customer Service in SaaS

Userpilot

Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Address customers by name.

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What is Value Realization in SaaS and Why Does It Matter?

Userpilot

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. As the name indicates, time to value (TTV) refers to the time it takes for a user to realize the expected value of your product. Provide in-app support with a knowledge base.