Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Tidio shines as the best option for customer communication through AI-powered chat widgets long after your agents have gone home.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Intercom, Inc.

FEBRUARY 1, 2022

Recognizing your customers by name should be customary – but recognizing their individual needs and wants is where your support can really stand out. However, less than a third of companies offer self-service options, such as a knowledge base , and are therefore neglecting empowering their customers. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

APRIL 27, 2021

If your team is snowed under with repetitive questions from customers, try aggregating the most common requests and using them as the starting point to build a knowledge base where customers can resolve their queries in their own time. At Userfeed, it’s how we ensure our customers are getting the right message, at the right time.

User Testing 118

User Testing Customer Experience Customer Feedback Feedback Software 118

Product Management University

DECEMBER 6, 2018

For example, let’s say you have a knowledge base platform that’s used by customer service professionals and it has unique capabilities that would help the CSRs in a way that improves their productivity and helps their organization improve customer satisfaction scores. Your question * Name *. Submit Your Question.

Positioning 100

Positioning Customer Satisfaction Naming 100

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. Attention to detail at every step is paramount.

Customer Experience 138

Customer Experience Customer Feedback User Testing User Friction 138

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. As the name suggests, this module enables users to send and prioritize feedback. You could add multiple content types and group them however you like: Integrate your knowledge base. You will need third-party integrations if you want these.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 17, 2023

Customer service data can be sourced from multiple touchpoints including customer support calls, emails, social media interactions, live chat transcripts, and interactions with your knowledge base (like in the screenshot below). Tracking knowledge base interactions with Userpilot. Tracking brand mentions with Brand24.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

JUNE 22, 2022

As its name suggests, in-app help is a form of contextual help that's provided directly within the app. In-app help includes a button to access support and chat, a help center and knowledge base hub, tooltips to announce new features, hotspots to grab users’ attention, as well as checklists to drive users to the activation point.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

JANUARY 26, 2023

Just a name and email address are enough to get started. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team. Instead, grab the most important information needed to get started, like their name and email address. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 3, 2023

Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need. A simple welcome page with a personalized message where you address users by name and reinforce your value proposition goes a long way. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 11, 2024

Only ask for necessary information, such as the user’s name, email address, etc. Mercury requests the company’s name and the user’s role. Your integrated support system could include a resource center or knowledge base, as well as in-person support through chat, email, or phone.

Onboarding KPIs 104

Onboarding KPIs Customer Experience Feedback Software User Testing 104

Userpilot

JUNE 27, 2022

As the name suggests, developer marketing is marketing to developers. There are seven common channels for developer marketing: in-app guidance , in-app knowledge bases , blog posts, tech events, Stack Overflow forum, Slack, and Hacker News. In-app knowledge bases. Sounds pretty straightforward, doesn’t it?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

OCTOBER 1, 2021

Greet your customer by their first name. A cohort is really just a fancy name for a group of people who have similar JTBDs. One way to do this is through creating a searchable knowledge base. I've even seen companies create AI-based contextual help. It might seem like a small thing, but it goes a long way.

Analytic Tools 114

Analytic Tools Feedback Software User Testing Data Visualization 114

People-First Product Leadership

SEPTEMBER 17, 2023

Welcome <insert name> We are thrilled to have you join the <insert name> team! Get a high level understanding of Product @ <insert company name> Meet with individuals noted below. Use the information as a checklist for getting yourself the context and understanding needed within the first 30 days.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Modus Create

MARCH 15, 2019

We’re excited to announce that Modus Create has been named an Atlassian Gold Solution Partner! Those additional accreditations and certifications mean that we have expanded our already significant global knowledge base around the best collaboration tools in the market.

Certifications 65

Certifications Agile Enterprise Naming 65

eG Innovations

SEPTEMBER 29, 2022

eG Enterprise proactively identifies unused VMs, orphaned and unused services lying in your subscription and provides you actionable insights (highlighting the resource name, resource group name, etc). An Out-of-the-box Alternative: eG Enterprise Helps Reduce Azure Cost. eG Enterprise continually monitors your Azure tenant.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

MARCH 23, 2023

It’s named closed-loop analytics because it creates a full cycle of data transfer so that all teams can access and learn from each other’s data. Once a lead converts, their name, email, or other details are collected. In turn, you’ll have a more efficient process that gets more customers in the door.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Reporting Tools 97

Userpilot

NOVEMBER 17, 2021

After developing and shipping more products, Saravana decided to choose an umbrella name for a parent company that would house all the products built by the team. Following the needed deliberations, he adopted the name Kovai.co. The team remained in that space until 2020 when they moved into an office with a 300-people capacity.

Customer Experience 97

Customer Experience User Friction Enterprise Document 97

Userpilot

MARCH 31, 2023

They are the same process with different names. To prevent this, the in-app resource center comes with bug fixes, documentation, FAQs, troubleshooting tips, a live chat option, a link to the knowledge base, etc. Users also feel accomplished when they fix an issue using your knowledge base.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

AUGUST 10, 2023

Show your appreciation by greeting users by their names. Providing self-service resources like a knowledge base or tutorial videos can also help users learn about the product at their own pace without interrupting their experience. Once you have the information, trigger a personalized onboarding flow. Canva welcome survey.

Onboarding KPIs 88

Onboarding KPIs Customer Experience User Testing User Friction 88

The Product Coalition

NOVEMBER 4, 2019

But first, we’ll start the discussion by understanding what “customer conversation marketing” is, what products can be named as such, and why you would want to implement these products for your company. Then, plans start at $50 based on company size: individuals, teams, and enterprise. The main focus of Crisp is chat?—?that’s

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

The Product Coalition

AUGUST 8, 2022

A prominent monk named Trithemius of Sponheim wrote in 1492, “Printed books will never be the equivalent of handwritten codices.” Gutenberg’s work ultimately played a crucial role in the Renaissance, Reformation, Scientific Revolution, spreading knowledge to the masses, and today’s knowledge-based economy.

Technical Review 146

Technical Review Development Team Review User Testing Research Software 146

Userpilot

MARCH 29, 2024

Notice how it only asks users for their name and work email. Make your self-serve support center rich and engaging by adding different content formats, including links to your knowledge base, video library, chatbot, an option to connect with human support agents, and so on. For example, consider Userpilot’s sign-up form below.

Data Visualization 104

Data Visualization User Testing Analytic Tools Feedback Software 104

The Product Coalition

MAY 18, 2022

It’s also suitable for knowledge-based work such as software development. The future of continuous improvement that the software development team might consider As the name suggests, continuous improvement is not a one-time software development process but is continuous.

Reporting Tools 139

Reporting Tools Software Developers Software Development Feedback Software 139

Userpilot

FEBRUARY 4, 2023

Userpilot’s self-service knowledge base. These include key details like the user’s name, in-app behavior, preferred communication channel, level of product/industry knowledge, and job-to-be-done.

User Testing 92

User Testing Customer Experience Customer Feedback Feedback Software 92

Userpilot

MAY 7, 2021

Examples include a frictionless sign-up flow, a knowledge base, a help center widget, a tooltip, or a welcome screen. Knowledge base : when you look up a solution to a query about a product you’re using in their dedicated help pages, without talking to customer service. Userpilot knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Indicative

JULY 24, 2019

On the bottom right of each query row, you can name the query. The first row should be named Active Users Yesterday , and the second, Active Users Last 30 Days. As always, check out our Knowledge Base if you have any questions. Now for the fun part. Next up: identifying points of friction in your customer journey.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Gainsight

AUGUST 31, 2022

Often, they involve developing a knowledge base for customers, helping them to scale, and ensuring that they really benefit from new and enhanced self-service offerings.

Data Visualization 52

Data Visualization Sales Training Customer Experience Construction 52

Userpilot

JANUARY 29, 2023

Finally, embed the videos into your knowledge base for easy user access. All you need to sign up for a free account is your name, email address, company name, and job role. First, assess the most common support requests your company receives. Next, create how-to videos to walk users through the solutions.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Mind the Product

JUNE 1, 2018

We created a link on our knowledge base that connects to a Typeform that asks users for information about their usage and who they are. Each idea related to a problem or feature is entered separately and classified with topics, the name of the team working on that problem, and tags, to help us find useful information later.

User Testing 103

User Testing Customer Feedback Feedback Software Customer Experience 103

Userpilot

OCTOBER 26, 2021

As the name suggests, these are small surveys that you can send to your customer in-app to solicit user feedback. Most SaaS companies will be familiar with the idea of a knowledge base, which is a repository of help articles that resides on a specific sub-section of your website. In-app tools for improving product experiences.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

JUNE 22, 2021

Wherever your customers experience friction, this is a prime location for a self-service tool – be it a chatbot, an FAQ, or a knowledge base. Linking to a knowledge base that’s not kept up to date is going to have the same effect too. If you don’t, some customers will still turn for a support ticket.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Indicative

OCTOBER 3, 2018

Naming Updates. Our knowledge base has been updated with a new User Segments section. The data panel will now include a “User Segments” tab, from which you will be able to add your saved user segments to queries. Saved User Segments are managed through the new “User Segments” tab on the navigation bar. Before You Go.

Customer Feedback 40

Customer Feedback User Testing Data Visualization Webinar 40

Userpilot

FEBRUARY 20, 2020

Having all the information in your knowledge base will not work for marketing purposes—it’s too technical. Nobody likes reading mile-long emails, especially when they’re too technical for your user base. The way they named the feature (Custom Roles) is direct. Best used for . Here’s another example from Intercom.

Feedback Software 123

Feedback Software Onboarding KPIs User Testing Customer Experience 123

Userpilot

APRIL 4, 2024

However, personalization in SaaS involves more than just addressing a user by their first name every time they log in. Start by building a knowledge base of articles that address common user problems and queries. It helps hook users from the get-go and makes them feel valued, driving greater engagement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Indicative

JULY 24, 2019

Click on the name of the widget to edit the individual widget. Be sure to reference our Knowledge Base to answer any questions you come across. Click the button to change how frequently your dashboards update, so you get the results you need when you need them. Rename and Delete Widgets. Edit Layout.

Data Visualization 40

Data Visualization Dashboard Analytic Tools User Testing 40

Userpilot

AUGUST 18, 2022

If potential buyers keep seeing your company name pop up in a positive context, that’s more memorable than scrolling past your ad on Facebook. Personalization doesn’t end with addressing them by name. It boosts brand awareness, reduces acquisition costs, and drives customer referrals. Boosts brand awareness.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98