Userpilot
MAY 24, 2022
Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. Let’s get started.
Intercom, Inc.
NOVEMBER 17, 2021
Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.
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Userpilot
NOVEMBER 16, 2021
Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.
Userpilot
JULY 31, 2023
Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base.
Intercom, Inc.
AUGUST 13, 2019
Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs. Chat is faster than email, more personal than knowledge bases, and way less frustrating than shouting into an automated phone system. These factors include: Message keywords. Products in use. Company type.
Userpilot
NOVEMBER 1, 2022
Address customers by name. People love the sound of their name, so have your customer support team address customers by name in their interactions. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Address customers by name.
Intercom, Inc.
APRIL 27, 2021
If your team is snowed under with repetitive questions from customers, try aggregating the most common requests and using them as the starting point to build a knowledge base where customers can resolve their queries in their own time. At Userfeed, it’s how we ensure our customers are getting the right message, at the right time.
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