Knowledge Base Systems Review Technical Review User Experience 
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.
Userpilot
APRIL 21, 2024
TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets. This will help uncover which user flows lead to friction.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
JUNE 9, 2022
Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. You will also save precious time and costs, while gaining valuable visibility into user behaviour and engagement trends.
Userpilot
OCTOBER 17, 2023
Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Session recordings, which are video replays of the browsing sessions of your users.
Intercom, Inc.
NOVEMBER 24, 2020
Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. At Klaus, customer support begins directly within the platform. “We
The Product Coalition
AUGUST 28, 2023
Gather everything you need, such as manpower, technologies, and tools you’ll use, and calculate a budget plan that covers expenses. Use Case Scenarios Create use case scenarios that illustrate how users will interact with the software, and define user stories and user flows to visualize the user experience.
UX Studio: Product Management
JANUARY 11, 2021
When designs are technically infeasible, and they don’t get implemented, valuable time is wasted. ? To find technically feasible design solutions, extra efforts are required from developers and other team members. ? When certain use cases and edge cases are neglected, it will lead to user frustration. ? On the contrary!
Expert insights. Personalized for you.
103 
Let's personalize your content