Intercom, Inc.
FEBRUARY 10, 2022
Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.
ProductPlan
AUGUST 10, 2023
It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. With customized views, portfolio rollups, and a cloud-based viewer, you’ll always know everyone’s looking at the most accurate version. Each business has a unique situation.
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Bain Public
JANUARY 11, 2022
Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do you validate the pain point and place it in a parking lot for triage?
ProductPlan
AUGUST 10, 2023
It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. With customized views, portfolio rollups, and a cloud-based viewer, you’ll always know everyone’s looking at the most accurate version. Each business has a unique situation.
Modus Create
JULY 8, 2022
In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . However, tightly-focused products that serve one or two features to a limited number of users should probably not endeavor the transition to micro frontends.
ProductPlan
OCTOBER 26, 2021
Delighting customers and creating innovative solutions for their problems dictates our priorities. A selfless approach based on customer empathy and satisfying stakeholders is an asset on the job, but less so for ourselves. To your users and customers? Those skills also come into play when interacting with customers.
Gainsight
DECEMBER 23, 2019
At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? CS: So April is a veteran in the customer success space and has over 10 years of experience in SaaS companies.
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