Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. So what’s the problem with the support metrics that most teams have been using up until now? Proactive support is on the rise. Defining “quality”.

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Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

DECEMBER 9, 2019

The right goals will align with your company vision, purpose, and long-term aspirations. Goals and objectives are different concepts, but they work in harmony to help you achieve the desired results and maximize your team’s productivity. What’s the key performance indicator (KPI) that you’re going to track? M easurable?—?Make

Onboarding KPIs 78

Onboarding KPIs Outbound KPI Software Review 78

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Or do you try to implement each feature request, leaving you with half-baked projects with an archive of features and no finished product? Let’s dive deeper!

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Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Gainsight

DECEMBER 23, 2019

This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How complicated is your product? Adam Strong: Thank you.

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Customer Experience Onboarding KPIs User Friction Data Visualization 52