Intercom, Inc.
APRIL 7, 2021
85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. So what’s the problem with the support metrics that most teams have been using up until now? Proactive support is on the rise.
Mironov Consulting
FEBRUARY 6, 2020
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. This is (of course) an unreasonable question, as every product/ business has its own uniqueness. Why KPIs from consumer companies don’t fit well with B2B/enterprise. 1] Generic KPIs? But metrics aren’t generic.
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The Product Coalition
DECEMBER 9, 2019
Goals and objectives are different concepts, but they work in harmony to help you achieve the desired results and maximize your team’s productivity. To make goals actionable, they need to be broken down into objectives and KPIs (key performance indicators). What’s the key performance indicator (KPI) that you’re going to track?
Bain Public
JANUARY 11, 2022
As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Or do you try to implement each feature request, leaving you with half-baked projects with an archive of features and no finished product? Let’s dive deeper!
Gainsight
DECEMBER 23, 2019
This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How complicated is your product? Adam Strong: Thank you.
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