Mironov Consulting

OCTOBER 19, 2022

And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. Or partner with a real professional services firm which explicitly sells the time and expertise of its technical staff.  When There’s no rigorous testing.  Unlike

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Amplitude

JANUARY 27, 2021

Everyone in your tech company should spend time with customers weekly. In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. NPS, in product feedback, review sites) follow up with customers who reply in a personalized way. Yes, weekly.

User Testing 91

User Testing Customer Feedback Customer Experience Data Visualization 91