Gainsight

JANUARY 18, 2021

Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts. Through solutions, services, research, and guidance, they monitor your domain for malicious behavior, investigate and shut down attacks, and automate routine tasks.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Customer Experience 52

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. The 21st century is a century highly characterized by information and technological advancements.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Intercom, Inc.

MARCH 26, 2020

But one basic principle that hasn’t failed us yet is the ACE method, which encourages teammates to: A ssume positive intent. I’m currently the Research and Design Operations Manager. I was originally doing web development, so I was just at home talking to the cat, and I got real cabin fever. C larify ambiguity.

Customer Experience 171

Customer Experience Definition User Testing Travel 171