Messaging, Policies, Reporting Tools and Systems Review

How customer expectations are rising – and what to do about it

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing

User Testing Reporting Tools Customer Feedback Customer Experience

Breaking through the hype: a practical guide to building an effective AI strategy

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”

Reporting Tools

Reporting Tools Data Visualization Research Software Weak Development Team

Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Message centers. Make each message count. Make each message relevant.

User Testing

User Testing Customer Experience Feedback Software Research Software

Webinars

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

MORE WEBINARS

2022 on Inside Intercom

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools

Reporting Tools Technical Review ChatGPT Customer Experience

How to increase trust through UX design?

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX

UX Reporting Tools Research Software Data Visualization

The Top 10 Metrics a Citrix Administrator Must Monitor in Their Environment

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. This, in turn, affects the service quality and results in lost revenue.

Reporting Tools

Reporting Tools Technical Review Systems Review Customer Experience

Citrix Analytics for Performance Where does it fit in relation to Citrix Performance Monitoring and Management?

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. In this article, i will analyze where Citrix Performance Analytics fits in relative to other Citrix performance monitoring and management tools in the market.

Analytic Tools

Analytic Tools Data Visualization Reporting Tools User Testing

2021 in conversation: Learnings from the podcast

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been!

Reporting Tools

Reporting Tools Feedback Software Research Software Technical Review

Benn Stancil, founder of Mode, on how data science can help us make better decisions

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

Data Visualization

Data Visualization Analytic Tools Research Software Reporting Tools

Best Product Analytics Tools For SaaS Product Managers

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Analytics software is an application that enables you to collect user behavior data , filter it, and analyze it.

Analytic Tools

Analytic Tools Data Visualization Feedback Software Reporting Tools

Prioritizing Customer Problems in an Unstable Environment

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. This technology enables customers to collect data points on a range of attributes that are important to the operation of an industrial facility.

Reporting Tools

Reporting Tools Customer Experience Data Visualization Technical Review

Prioritizing Customer Problems in an Unstable Environment

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. This technology enables customers to collect data points on a range of attributes that are important to the operation of an industrial facility.

Reporting Tools

Reporting Tools Customer Experience Data Visualization Technical Review

Prioritizing Customer Problems in an Unstable Environment

Pragmatic Marketing

JULY 13, 2020

Boston-based Digital Lumens offers a real-time example of how the business has remained relevant during the pandemic by highlighting previously undervalued features and adjusted its sales messages. This technology enables customers to collect data points on a range of attributes that are important to the operation of an industrial facility.

Reporting Tools

Reporting Tools Customer Experience Data Visualization Technical Review

Managing Monitoring and Alerting during IT Maintenance

eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use.

Reporting Tools

Reporting Tools Data Visualization User Testing Systems Review

End-to-End Monitoring of Citrix Infrastructures: FAQs

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. link] covers most of the FAQs about our licensing policy. Questions & Answers.

Analytic Tools

Analytic Tools Reporting Tools Data Visualization Customer Experience

Walkme vs Spekit vs Userpilot – Which is Best for Your SaaS?

Userpilot

MAY 27, 2023

We know that choosing the best product adoption platform for your SaaS is difficult. So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. Try the best one FREE!

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Chameleon vs Spekit: Which is Better for Customer Feedback?

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon and Spekit are good tools for customer feedback. Let’s dive in!

Feedback Software

Feedback Software User Testing Analytic Tools Customer Feedback

Appcues vs Spekit – Which Is Better for No-Code Growth?

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools

Analytic Tools Feedback Software Research Software Software Review

Chameleon vs Spekit – Which Is Better for Interactive User Guides?

Userpilot

MARCH 21, 2023

Or is there an in-app onboarding tool superior to both? Choosing a no-code tool can be overwhelming – the last thing you want is to get stuck in an expensive annual plan. In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs.

Analytic Tools

Analytic Tools Feedback Software User Testing Reporting Tools

User Experience is Top of Mind for IT Executives Today

eG Innovations

JANUARY 31, 2020

In today’s digital era, organizations must take a holistic perspective of user experience: Clearly, the availability of an organization’s key IT services and their response times to end-users are key measurements of user experience. The reliability of IT services is another key metric. The many dimensions of user experience.

Data Visualization

Data Visualization Analytic Tools Customer Experience Feedback Software

Chameleon vs Spekit vs Userpilot: Which is Best for Your SaaS?

Userpilot

MAY 18, 2023

Choosing the ideal product growth platform for your SaaS business can be a daunting task. While review sites offer some insights, they often lack in-depth comparisons. To address this, we have crafted a comprehensive analysis of three leading tools: Chameleon, Spekit, and Userpilot.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Citrix Issues and Problems

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? Does eG Enterprise alert or report on this?

Analytic Tools

Analytic Tools Data Visualization Research Software Reporting Tools

Citrix Monitoring Masterclass with George Spiers – Q&A

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools

Analytic Tools Data Visualization Reporting Tools Research Software

How to start building mental health apps

UX Studio

MARCH 13, 2023

According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software

Research Software Feedback Software Reporting Tools Onboarding KPIs

10 Years of Balsamiq: What I’ve Learned | Peldi Guilizzoni, Balsamiq | BoS USA 2018

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. So some more time has passed and the team started getting the message. Upcoming Events.

CTO Coach

CTO Coach Research Software Feedback Software Weak Development Team

Top 10 SaaS Monitoring Tools for DevOps

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. Every modern organization depends on software.

Analytic Tools

Analytic Tools Feedback Software Data Visualization Reporting Tools

Product Management Today

How customer expectations are rising – and what to do about it

Breaking through the hype: a practical guide to building an effective AI strategy

Webinars

Trending Sources

Beat Your Competition: Building a Stand-out Mobile Customer Experience

Webinars

2022 on Inside Intercom

How to increase trust through UX design?

The Top 10 Metrics a Citrix Administrator Must Monitor in Their Environment

Citrix Analytics for Performance Where does it fit in relation to Citrix Performance Monitoring and Management?

2021 in conversation: Learnings from the podcast

Benn Stancil, founder of Mode, on how data science can help us make better decisions

Best Product Analytics Tools For SaaS Product Managers

Prioritizing Customer Problems in an Unstable Environment

Prioritizing Customer Problems in an Unstable Environment

Prioritizing Customer Problems in an Unstable Environment

Managing Monitoring and Alerting during IT Maintenance

End-to-End Monitoring of Citrix Infrastructures: FAQs

Walkme vs Spekit vs Userpilot – Which is Best for Your SaaS?

Chameleon vs Spekit: Which is Better for Customer Feedback?

Appcues vs Spekit – Which Is Better for No-Code Growth?

Chameleon vs Spekit – Which Is Better for Interactive User Guides?

User Experience is Top of Mind for IT Executives Today

Chameleon vs Spekit vs Userpilot: Which is Best for Your SaaS?

Citrix Issues and Problems

Citrix Monitoring Masterclass with George Spiers – Q&A

How to start building mental health apps

10 Years of Balsamiq: What I’ve Learned | Peldi Guilizzoni, Balsamiq | BoS USA 2018

Top 10 SaaS Monitoring Tools for DevOps

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