Userpilot

OCTOBER 28, 2024

Start by creating onboarding flows that are as unique as your users. Focus your attention on their pain points , needs, and desires. Use welcome surveys to identify users’ jobs to be done and use cases. Finally, recreate the relevant path for new users. The best way to do this is via segmentation.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. How to start your UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Its not the exclusive domain of product managers. What I saw was they were talking to customers periodically. Week over week.

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Product Research Research Software Analytic Tools Feedback Software 246

Userpilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Sound familiar?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Manager Coach Blog

MARCH 4, 2025

As a product manager, you interact with a diverse range of stakeholdersboth internal and externaleach with unique perspectives and priorities. Why Trust Matters in Product Management Trust is the foundation of influence, and as a PM, you lead through influencenot authority. Speak their language.

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Customer Feedback Weak Development Team User Testing Customer Experience 69

BrainMates

JULY 9, 2025

The ability to influence stakeholders is a critical part of effective product strategy consulting, ensuring strategy is executed and outcomes are achieved. In product management, strategy alone isn’t enough. Every team sees the product through a different, valid lens. Finance worries about margins and capital discipline.

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Data Visualization Reporting Tools Product Research Strategy 45

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. According to Quanti research , by the end of 2024, 3.6

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Finance Research Software Feedback Software Analytic Tools 96

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

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Reporting Tools Feedback Software Finance Branding 98

Userpilot

JULY 22, 2025

Reaching users with the right message at the right time. Personalizing communication based on user behavior. How do you currently segment users for onboarding messages? Based on user behavior and in-app actions. Based on user profile data or persona. We send the same messages to all new users.

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Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Why Personas Matter for Product Teams Personas provide a shared understanding of your users across teams. Schedule a demo to talk with an expert.

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User Testing Research Software Feedback Software Analytic Tools 52

BrainMates

JULY 2, 2025

Real-life examples show how a freemium launch becomes a success story with the right structure, mindset, and tools like monday dev by monday.com Because in today’s product world, collaboration isn’t a nice-to-have — it’s a strategic advantage. In today’s fast-paced product environment, success doesn’t happen in silos.

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Product Research Data Visualization Onboarding KPIs User Testing 40

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

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User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

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Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage.

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Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs.

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Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MAY 28, 2025

This guide will cover nine proven mobile app engagement strategies that can help you turn your fleeting visitors into loyal daily users and boost engagement and retention. With Userpilot, you can design and deploy engaging experiences to guide users across your app, and announce new features. Error messages.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

MARCH 21, 2025

The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. Screen View Tracking helps pinpoint which screens drive engagement and where users drop off.

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Analytic Tools Feedback Software Research Software Data Visualization 59

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

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Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. Our inboxes can easily become flooded with text, from newsletters to promotions.

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Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

MARCH 30, 2025

But is it really worth it for product management? While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations. Multi-screen walkthroughs that users can swipe through.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

JUNE 1, 2025

These tools reveal user patterns and pain points, helping you improve flows and create a smoother user experience. Together, operational and behavioral analytics give you a complete view of both your apps performance and your users experience, so you can build smarter, fix faster, and grow with confidence.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 71

Userpilot

DECEMBER 30, 2024

Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. You can design multi-step in-app flows and create custom user segments. Smart Delay that shows in-app experiences only when Chameleon notices a gap in user activity.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans.

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Customer Feedback User Testing Feedback Software Customer Experience 76

Userpilot

JULY 10, 2025

When done right, they don’t just boost company revenue , but also help customers unlock more value and grow with your product. Special offer (optional): And finally, converting emails often have a discount or a limited-time offer that creates urgency and encourages customers to act immediately. Userpilot’s upsell email template.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics User Testing 52

Userpilot

JUNE 4, 2025

Mobile app performance can make or break your products success, but the sheer number of key performance indicators and tools out there can feel overwhelming. How I measure mobile app performance as a product designer Measuring mobile app performance isnt a one-size-fits-all process. And you dont know where to start.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Mind the Product

OCTOBER 27, 2016

I believe the same synthesis of skill sets is occurring between marketers and product managers, but all too often, they’re treated organisationally as separate disciplines, broken up into siloed teams. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”. Give them common objectives.

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Customer Experience User Testing Customer Feedback Weak Development Team 207

Userpilot

APRIL 2, 2025

The platform delivers actionable insights that drive product decisions without requiring technical expertise. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers. Why choose Userpilot for mobile analytics?

Data Visualization 66

Data Visualization Analytic Tools Embedded Analytics Feedback Software 66

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon.

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Technical Review Product Management Product Manager Onboarding KPIs 398

Alchemer Mobile

MAY 10, 2022

With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Learning more about your customers is the best place to start. Step #1: Capture mobile customer feedback. Don’t forget to share customer feedback with other teams in your organization!

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User Testing Customer Feedback Customer Experience Feedback Software 260

The Product Guy

FEBRUARY 13, 2020

Guest Post by: Carlos Ruiz (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Nis Frome]. Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Operated by.

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Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager.

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Data Visualization Reporting Tools User Testing Customer Feedback 211

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Understand where it’s coming from.

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User Testing Customer Feedback Feedback Software Customer Experience 249

Product Management Unpacked

MAY 19, 2021

In my case, it took three PCs, two monitors, a smartphone, and five messaging platforms simply to publish this post. Give me an all-in-one solution to compose and communicate, and I’ll be your first customer! Many products simply don’t cater to their users’ needs. Learn these skills and create fervent customers.

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Product Management Product Manager User Friction User Testing 193

Alchemer Mobile

AUGUST 19, 2024

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

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Product Research User Testing Customer Feedback User Friction 172