Userpilot

SEPTEMBER 21, 2022

A knowledge base tool is software that helps businesses to gather, organize, and share important information with internal or external audiences. Also referred to as a help center, a knowledge base may house how-to articles, video tutorials, and FAQs (frequently asked questions). What is a knowledge base tool? Self-service portal.

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Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Messages—for in-app communication.

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Userpilot

JANUARY 21, 2022

Refer to external data sources. Channels to distribute your software release notes. Channels to distribute your software release notes. But that doesn’t mean good release notes should be just a one-way direct line, broadcasting a message. Make it user-centric. Make the content educational.

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