Userpilot

SEPTEMBER 21, 2022

A knowledge base tool is software that helps businesses to gather, organize, and share important information with internal or external audiences. Also referred to as a help center, a knowledge base may house how-to articles, video tutorials, and FAQs (frequently asked questions). What is a knowledge base tool?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What is customer education?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 21, 2022

Refer to external data sources. Channels to distribute your software release notes. Retool also creates an avenue for users to provide feedback on software improvements more than giving product updates. Make it user-centric. Be consistent in the release note format you use and use your brand personality.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98