Product Talk

SEPTEMBER 18, 2024

That’s why in 2022, we launched our first ever CDH Benchmark Survey. I am thrilled to announce we are running the survey again and I need your help. But first, I want to tell you why this survey matters. Tell Us About Your Team’s Discovery Habits First, I’d love for you to take the survey. It only took 7 minutes.

Product Research 212

Product Research User Testing Customer Feedback Testing 212

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

AUGUST 3, 2022

Boost response rates with the latest Surveys features. Let’s be honest: if a survey isn’t quick and convenient, it’s tempting to skip it altogether. Use the new live preview function to view your survey through your customers’ eyes before you launch. . Maximize your team’s time by linking Custom Bots.

Product Research 203

Product Research Embedded Analytics Data Visualization Inbound 203

Alchemer Mobile

NOVEMBER 22, 2024

Use traditional surveys distributed across multiple channels to gather valuable insights. Alchemer’s Survey and Digital solutions enable you to engage with customers at the moments that matter. Prior survey or prompt interactions – Target customers based on their past engagement with surveys or prompts.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. Let’s explore: What a product messaging framework is. The key elements of an effective messaging framework. Steps to create compelling product messages.

Messaging 105

Messaging Framework Feedback Software Research Software 105

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Instead, you can automatically segment users based on their responses to a welcome survey (demographics, job to be done , etc.) But what exactly can be automated in onboarding flows?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 285

Research Software Feedback Software User Testing Customer Experience 285

Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? through surveys, interviews, and other Voice of Customer research.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

DECEMBER 31, 2024

15+ survey templates (NPS, CES, user satisfaction surveys, etc.) Limited resource center: Where you cant share product updates, add surveys, or link your knowledge base. Lacks in-app surveys: Apart from NPS surveys , Appcues doesnt support any other way to gather user feedback. for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

MARCH 8, 2022

Pro tip: Read this article to better understand how to use specific tools like surveys to drive customer engagement.). Survey response rates: The higher your survey response rates , the more engaged your customers are with your brand. Otherwise, it’s just guesswork. Metrics to measure customer engagement. General metrics.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Alchemer Mobile

FEBRUARY 21, 2025

At Alchemer, we’ve established that NPS surveys dont tell the full story. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. Where are customers struggling, and how can we improve our messaging and outreach?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Message centers. In-app surveys.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Traditional feedback channels like emailing an NPS survey just don’t cut it anymore.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

APRIL 14, 2021

News apps prioritized hearing from customers by prompting 32% of consumers for in-app surveys, higher than the macro average of 25%. Their survey response rate was 11%, slightly lower than the macro average of 16%—but when surveys were presented with a Note, response rate went up to 71% (macro average 60%). Music Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

MAY 10, 2022

With these suggestions in mind, here are a few in-app feedback tools that can help you quickly go from collecting feedback to acting on it: In-app surveys give customers the opportunity to provide quick actionable feedback on their experience with the product. INTEGRATE CUSTOMER FEEDBACK INTO YOUR PRODUCT ROADMAP.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

DECEMBER 18, 2024

Qualitative data collection methods Open-ended surveys : Collect user feedback through questions requiring elaborate answers about a context. For example, welcome surveys for gathering information on user JTBD. For instance, surveys may seem like an easy-to-execute option. It’s the same issue if you lack a survey strategy.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. Run in-app surveys. In-app surveys are an incredibly powerful tool for conducting mobile research and improving mobile product roadmaps. In addition to content, the timing of surveys is critical.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

AUGUST 26, 2021

Cart abandonment survey. A cart abandonment survey allows you to gain insight into improving the checkout experience from those who aren’t completing purchases. For example, a large national retailer we work with recently launched a survey on their multiple iOS apps to gather feedback from purchasers immediately after checkout.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MAY 17, 2022

Take a look at a few examples of methods that you could utilize in your own customer feedback solution: Product roadmap prioritization: In-app surveys help you quickly gather feedback on what is most important to your current customers and what they would like to see from your app in the future.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

MARCH 23, 2022

In-context, company-owned messaging is the future primary channel for customer communication. The future of customer messaging will be powered by live data and rich context. Today, people almost always want the option of messaging, and pretty much never want to be stuck on their phone, waiting on hold. Here’s a sneak peek.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Alchemer Mobile

NOVEMBER 6, 2024

Quick in-app micro-surveys with simple questions like: Do you love our app? Personalizing digital experiences means delivering the right message to the right person, in the right place, at the right time. Let’s break that down: Right Message: Is your message relevant and useful? Do you love our website?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Product Innovation Educators

DECEMBER 16, 2024

Evolution of Customer Engagement Historically, customer engagement was limited to specific points in the process: Early problem validation Initial solution validation Requirements gathering Final product verification Modern Approach: Continuous Customer Engagement Today’s best practices involve customers at every stage: Market Space Phase Problem (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Intercom, Inc.

APRIL 26, 2022

If you’re looking to make some quick improvements that will go a long way, surveys and reviews will help you to address obvious pain points. Surveys happen in context (as the user is engaging with your product or service), creating a real-time feedback loop, where customer input continuously optimizes how the business operates and expands.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Her approach to gathering and acting on customer insights offers valuable lessons for product managers at any stage.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Intercom, Inc.

SEPTEMBER 28, 2021

We’ve built mechanisms to help us seek inputs from customers we don’t hear from using interviews, surveys, and data analyses”. Secondly, we’ve built mechanisms to help us seek inputs from customers we don’t hear from using interviews, surveys, and data analyses. So, how do we do that at Intercom? Well, it’s hard.

Feedback Software 249

Feedback Software Product Manager Product Management Customer Feedback 249

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 28, 2020

From a 2018 Salesforce survey, 80% percent of customers say that the experience a company provides is as important as its products or services; 57% have stopped buying from a company because a competitor provided a better experience. Send proactive messages sharing new features or resources tailored to their use case.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Alchemer Mobile

APRIL 21, 2021

Surveys and Messages. Mobile teams also expanded their segments of consumers to survey (50%) which resulted in incredibly high response rates to Note-linked surveys (82%). The lesson here is consumers were eager to share feedback when they were asked for it, especially when it meant not leaving the app to do so.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

NOVEMBER 8, 2022

Response targeting can also be utilized by marketing teams to present higher converting offers to customers based on previously indicated preferences, while research teams can easily re-target past survey participants for follow-up questioning to deliver actionable findings faster. Modernized, WCAG-Compliant Interactions. Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244