Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Customer Feedback 88

Customer Feedback User Testing Feedback Software Data Visualization 88

Userpilot

DECEMBER 7, 2022

A/B tests are a well-known technique for testing UX elements but is it the only one? Are there any alternatives to A/B testing for product managers ? A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. Interested?

User Testing 86

User Testing Analytic Tools Feedback Software Research Software 86

The Product Coalition

FEBRUARY 3, 2022

How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan Dan Olsen Product-Market Fit is inarguably one of the main factors deciding on product success or failure. But what product-market fit is, exactly? target customer and underserved needs.

User Testing 140

User Testing Product Research Product Marketing Customer Experience 140

Userpilot

OCTOBER 12, 2023

Product analytics are crucial for understanding user behavior, conducting conversion optimization, and improving the customer experience. A/B testing tools take that to the next level by letting you test two versions of a product flow, web page, or landing page, then see how the different versions perform.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage.

Feedback Software 96

Feedback Software User Testing Customer Feedback Research Software 96

Lenny Rachitsky

APRIL 28, 2024

Kayvon treated sacred cows like a “built-in roadmap” of innovations worth testing. Successful decision-making often requires a blend of framework-guided analysis and intuitive judgment, where the needs of both the business and the customer are carefully considered. Copying can be done in good taste or poor taste.

User Testing 88

User Testing Analytic Tools Feedback Software Weak Development Team 88

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

JUNE 9, 2023

There’s a lot of confusion when it comes to multivariate testing vs A/B testing. Is multivariate testing just A/B testing with more than two variants? TL;DR A/B tests focus on analyzing the impact of one change against a controlled group to see if the changed version performs better. Are they the same?

Product Research 80

Product Research User Testing Testing Customer Experience 80

Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 83

Product Research User Testing Research Software Data Visualization 83

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 209

Research Software Feedback Software User Testing Customer Experience 209

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you!

Customer Experience 89

Customer Experience User Testing Customer Feedback Analytic Tools 89

Userpilot

DECEMBER 6, 2022

The term “beta testing” is often associated with programmers who are testing out a new version of their software. That said, beta testing in marketing is just as important. Having clear goals , the right testers, an appropriate timeframe, and proper documentation will guarantee that your beta test is a success.

User Testing 74

User Testing Data Visualization Analytic Tools Feedback Software 74

UX Planet

FEBRUARY 13, 2024

It essentially is a position that is still deeply associated with Print Design, but that has grown to encompass what I witnessed in other organizations as a role whose responsibilities include deliverability of multiple artifacts that are typically required for various user stories to be executed by development teams.

User Testing 98

User Testing Research Software Technical Review Systems Review 98

Userpilot

JULY 31, 2023

What A/B testing metrics should you choose? As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. The best A/B testing metrics for your business should be aligned with your business goals, be part of a metric framework , and determine what metrics are primary or secondary.

Onboarding KPIs 83

Onboarding KPIs User Testing Product Research Analytic Tools 83

UX Planet

APRIL 29, 2024

Most of us viewed it as a functional product that provides value to users, even if it’s not perfect. Designers often associate MVP with crappy visuals and insufficient time to do proper research. It promoted frequently releasing software to get feedback and improve the product. We all gave different answers.

User Testing 97

User Testing Customer Experience Feedback Software Product Research 97

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

MAY 25, 2021

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. So, what does a product test kitchen look like?

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userzoom

MAY 30, 2019

As part of our UX 101 education series , where we discuss the different types of studies and research methodologies you can use with the UserZoom platform, we’d like to introduce our readers to the exciting world of in-lab testing! What is in-lab testing? What are typical use cases for in-lab testing?

User Testing 105

User Testing Product Research Customer Experience Customer Feedback 105

Mind the Product

SEPTEMBER 13, 2019

Researchers often have concerns about what will happen when “other people” go out and do work with users. But the demand for research far outweighs the supply of researchers, and everyone wins when more people are enabled to do research themselves. Planning Research. What method of research should I use?

User Testing 167

User Testing Product Research Research Software Customer Experience 167

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

Naming 52

Naming Feedback Software User Testing Product Research 52

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 91

Data Visualization Customer Feedback User Testing Customer Experience 91

UX Studio

SEPTEMBER 6, 2023

Even big B2B players (Business-to-Business) were interested in UX research. As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

The Product Coalition

DECEMBER 21, 2020

Experimental Design For Product Testing?—?Important Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This article assumes a basic understanding of A/B testing.

User Testing 166

User Testing Product Research Testing Customer Experience 166

Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Ready to start implementing a customer feedback strategy?

Feedback Software 89

Feedback Software User Testing Customer Feedback Customer Experience 89

The Product Coalition

FEBRUARY 5, 2021

It’s time to start front-end performance testing. This article will be super helpful for you if: You’re a front-ender who just started this thrilling, misery, and filled with pain front-end testing journey! Digging deep into front-end testing: compare mockup vs. final result Learning from other people’s mistakes?—?this

User Testing 105

User Testing Product Research Testing Customer Experience 105

Mind the Product

FEBRUARY 13, 2020

Here’s how they used smoke tests to explore a new opportunity. The company’s products are used by 30,000 customers with over a million domains under our management. Recently we’ve seen a new trend – that more of our customers use just a single domain and are freelancers, small or micro businesses.

Product Research 147

Product Research User Testing Analytic Tools Research Software 147

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Intercom, Inc.

AUGUST 31, 2021

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. Password reset.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Gather product feedback.

Product Research 243

Product Research User Testing Customer Feedback Customer Experience 243

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Grammarly uses a demo document to show users how the tool works.

Feedback Software 85

Feedback Software Analytic Tools User Testing Customer Feedback 85

The Product Coalition

SEPTEMBER 17, 2020

And that’s why localization testing exists: to prevent these very situations. Localization testing is usually not the first thing that development companies consider. Let’s take a closer look at localization testing, what the most essential steps are, and why you need it. What is localization testing?

User Testing 111

User Testing Product Research Testing Weak Development Team 111

Usersnap

MARCH 16, 2020

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments.

User Testing 59

User Testing Product Research Feedback Software Testing 59