Product Talk
FEBRUARY 15, 2023
For years, I’ve shared that Product Talk’s outcome is to increase the number of teams who adopt the continuous discovery habits that I outlined in my book. But I can’t say X out of Y teams have adopted the continuous discovery habits. So last fall, we ran the inaugural CDH Benchmark survey. I can use proxies.
Product Talk
MARCH 1, 2023
I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” This is the second post about this survey. Both are true. This post will pick up where it left off.
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Userpilot
AUGUST 14, 2023
For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.
Userpilot
FEBRUARY 26, 2023
Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.
Usersnap
JANUARY 18, 2024
Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? NPS surveys distill the complex concept of customer satisfaction into a single, pivotal question to both gauge customer loyalty and the likelihood of clients recommending a business efficiently.
Userpilot
MARCH 25, 2024
Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.
BrainMates
NOVEMBER 1, 2021
Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Failure Point #4 – Poor design & execution. To that, I say unequivocally NO !
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