Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? 2 – Product & UX.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. How was the experience?

User Testing 147

User Testing Customer Feedback Customer Experience Data Visualization 147

Userpilot

FEBRUARY 3, 2023

Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Create in-app surveys code-free with Userpilot.

Analytic Tools 90

Analytic Tools User Testing Research Software Feedback Software 90

Userpilot

AUGUST 23, 2023

Understand product requirements: You need to collaborate with relevant stakeholders to gather documents on product requirements and convert them into product specifications or user stories. A product analyst role will allow you to gain valuable skills, expertise, and experience in product marketing and management.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Research Software 77

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. How can a product analytics tool help you drive product growth?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. It implies segmenting your audience based on country, location, city, or zip code. Let’s get started!

Analytic Tools 90

Analytic Tools Research Software Data Visualization Reporting Tools 90

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. UBA allows you to personalize user experiences and better understand customer needs. Personalize user experience based on user behavior.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

Roman Pichler

MAY 11, 2021

Myth #3: The product owner is responsible for the team performance. An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Myth #4: The product owner is responsible for writing user stories.

Weak Development Team 328

Weak Development Team Product Research User Testing Customer Experience 328

Userpilot

FEBRUARY 21, 2023

Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. Heap auto-capture Auto-capture enables you to track all user actions without tagging them first. G2 reviewers give Heap an average score of 4.3,

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

ProductPlan

DECEMBER 11, 2019

But the rise of product ops has created a new class of product managers dedicated to this area of the business. There’s still plenty of debate regarding just how technical a product manager must be. We want to make the first time user experience rewarding. We’re Roadmapping Differently. Setting a Course for 2020.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback? What is in-app feedback?

Feedback Software 69

Feedback Software Analytic Tools Research Software Data Visualization 69

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. The loyalty stage thus consists of your power users.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 89

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. Userpilot customer review on G2. Userpilot tools for A/B testing.

Analytic Tools 86

Analytic Tools Feedback Software Onboarding KPIs Marketing 86

The Product Guy

JANUARY 31, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

Userpilot

JANUARY 24, 2022

With that being said, you need to push your revenue to a level where it surpasses the amount you lose due to drop-offs. Customer churn refers to the percentage of users who downgrade or cancel their subscription plan during a given time period. Thus, they usually churn when they don’t get that perceived value from your product.

Feedback Software 88

Feedback Software Onboarding KPIs User Testing Customer Experience 88

Userpilot

APRIL 25, 2024

Effective market research combines both qualitative methods, which explore consumer motivations, and quantitative methods, which provide measurable statistics, to create comprehensive insights that guide business strategy and decision-making.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback? What is in-app feedback?

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JANUARY 28, 2024

Avoid survey fatigue : Survey fatigue occurs when users are overwhelmed by long or frequent surveys, leading to lower response rates or less thoughtful answers. Micro surveys, due to their concise nature, help in mitigating this problem. What will you be using {product name} for? Create user onboarding flows code-free.

User Testing 70

User Testing Customer Feedback Product Research Feedback Software 70

Userpilot

MARCH 29, 2024

The conversion rate typically decreases as users go deeper into the sales process. Poor product-market fit. Ineffective marketing/poor marketing strategy. Complicated product. For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action.

Data Visualization 90

Data Visualization User Testing Analytic Tools Feedback Software 90

Userpilot

OCTOBER 18, 2021

There are eight SaaS trends in 2021 that you should be aware of: vertical SaaS, platform unbundling, micro SaaS, artificial intelligence and machine learning, low code (or no code) approach, SaaS integration, mobile optimization, and centralized analytics. To conduct an NPS survey, you can use feedback software like Userpilot.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Onboarding KPIs 83

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

MARCH 14, 2023

User segmentation can help build better products. You can segment users to trigger feature request surveys , send feature testing invitations, and identify new improvement opportunities. What is user segmentation? User segmentation is the process of separating users into distinct groups or segments.

Analytic Tools 86

Analytic Tools User Testing Customer Feedback Feedback Software 86

Userpilot

JULY 13, 2021

To build a good walkthrough, segment your users with your welcome screen , then send them to perform the specific key actions they need in order to activate. Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

DECEMBER 10, 2023

Typical sales playbooks include unblocking, conversion , product expansion, plan expansion, and consolidation. The final stage in the process is review; when you reflect on how to improve the other stages and aspects of your PLS motion. And even if it was, the end users aren’t the decision-makers. Playbooks in PLS.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Data Visualization 92

Userpilot

DECEMBER 31, 2022

The five common reasons behind customer churn are poor customer tickets, involuntary churn, wrong product-market fit , bugs, glitches, and downtime. However, research shows that there are 5 common reasons for churn, namely poor customer tickets, involuntary churn, wrong product-market fit, bugs, glitches, and downtime.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Data Visualization 89

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

JULY 30, 2021

The product manager role can vary greatly, especially because of factors like: Company size and company culture. Type of product (B2B, B2C). Adjacent roles (customer success, design, product marketing, etc.). Product leadership style. In general, these are the responsibilities of a product manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

JULY 14, 2021

There are four main types of customer satisfaction surveys: Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Product-Market Fit. A customer satisfaction survey is a questionnaire used to collect user feedback and sentiment on: your products or services. Product-Market Fit (PMF).

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

JANUARY 12, 2023

Product managers resort to customer segmentation to better understand the needs and motivations of different user groups to create targeted experiences and identify opportunities for product growth. Product marketers also use behavioral segmentation to re-engage lapsed customers and run highly personalized ads.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

OCTOBER 20, 2022

Detractors typically find multiple flaws in your product and may even convince their friends and colleagues not to sign up for your product. Negative reviews from detractors can be very damaging to your product and brand image. Passives give you a score of 7 or 8 because they are indifferent about your product.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

FEBRUARY 7, 2024

TL;DR The free trial conversion rate is the percentage of free trial users that convert into paid customers at the end of their trial period. Tracking your free trial conversion rate is important for benchmarking against competitors, evaluating product-market fit , and conducting segment analysis on users. Evaluating PMF.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer.

Feedback Software 17

Feedback Software Data Visualization Customer Feedback Analytic Tools 17

Userpilot

MARCH 25, 2024

However, not all product tours are created equal: many companies fail to realize their full potential. Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. We also show you a few good product tour software tools. Loom product tour.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 29, 2022

You will get both qualitative and quantitative data on how your customers perceive the product. This will help spot product insufficiencies and other hiccups in customer experience. Product marketers and project managers use in-app surveys to find out: Are users happy with a particular feature? This is huge.

Data Visualization 75

Data Visualization Analytic Tools Customer Experience Reporting Tools 75

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. As shown in the image below, industries like IT Services and IT & Software record customer retention rates close to the 90% mark. To make checklists even more effective, personalize them for each user segment.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JANUARY 30, 2023

Use customer segmentation to filter out users that haven’t interacted with the crucial features and build interactive walkthroughs to navigate users. Group customers with positive behavioral patterns and high NPS scores and reach out to them with a modal and ask for a review to drive word of mouth.

Analytic Tools 84

Analytic Tools Data Visualization Customer Feedback Feedback Software 84