Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Build and view custom dashboards in Userpilot. Focuses on front-end metrics critical to user satisfaction.

Data Visualization

Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.

Data Visualization

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. This guide has all the answers. Download it now What's Delta Testing?

User Testing

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). That’s where NPS and user sentiment come in.

Onboarding KPIs

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. The user journey answers the question: Does each stage motivate people to keep engaging?

Analytic Tools

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs. But dont lose heart!

Data Visualization

Userpilot

JULY 17, 2025

Userpilot helps you build, test, and measure these experiences without writing any code. See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. What are the stages of the customer lifecycle?

Onboarding KPIs

Userpilot

JANUARY 19, 2025

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.

Data Visualization

Userpilot

JANUARY 19, 2025

I couldnt see which feature the user interacted with, which guide they used, or what stage of the customer journey they were in. You need to link session recordings to key data like user segments, metadata, or customer journeys to get the whole picture. Learn how to calculate the software ROI here.

Data Visualization

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. This guide has all the answers.

User Testing

Userpilot

MAY 28, 2025

But when mobile onboarding flows are personalized to user needs, they tend to stick around. Userpilot supports 32 languages and lets you localize your app effortlessly with its no-code builder without translators and developers. Suggesting next steps in complex user flows. User feedback collection in Userpilot.

Analytic Tools

Userpilot

FEBRUARY 9, 2025

Soon after, a backlash followed, and users flooded social media with complaints. The new layout felt confusing, frustration spread, and app review scores took a hit. When users interact more, it may seem like a win. Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. The problem?

Data Visualization

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. Are you overlooking user frustration? We all have them. Take Unolo, for example.

Data Visualization

Userpilot

JULY 24, 2025

What’s your biggest challenge with customer retention emails? Understanding your main hurdle helps in crafting a better strategy for your customer retention emails. Driving engagement & opens Personalizing emails at scale Measuring the ROI of my emails How do you currently segment users for your customer retention emails?

Customer Experience

Userpilot

MAY 17, 2025

Open up a webpage, drop in a script, and boom: clicks, scrolls, and form inputs start flowing into your dashboard without writing a single line of code. Instead, youre dealing with native components, custom gestures, and frameworks that dont expose much by default. Validation is another pain point. Mobile analytics ?

Data Visualization

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Userpilot allows you to do this code-free.

Analytic Tools

Userpilot

MARCH 30, 2025

To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Resource center.

Data Visualization

Userpilot

DECEMBER 30, 2024

Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. You can design multi-step in-app flows and create custom user segments. Smart Delay that shows in-app experiences only when Chameleon notices a gap in user activity.

Analytic Tools

Userpilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Track and analyze user journeys to understand how users interact with your web pages or web/mobile apps. Understand drop-off points within user funnels to optimize conversion rates.

Data Visualization

Userpilot

JUNE 1, 2025

To win, you need to deliver an exceptional mobile experience that keeps users coming back. Enter mobile app analytics software that unlocks insights and empowers smarter decisions. What is mobile analytics software, and why do you need it? Mobile event tracking is no-code, so PMs can set it up themselves.

Data Visualization

Userpilot

DECEMBER 8, 2024

Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. No free trial, but custom demos are available. 5 Fullstory session reviews. Price starts at : Custom pricing. Mapping out the user journey is unnecessarily complex.

Data Visualization

Userpilot

MAY 31, 2025

This article will provide an in-depth review of the platform. Well cover its key features, pricing, and real user reviews. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. What is Intercom Mobile?

Analytic Tools

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans.

Customer Feedback

Userpilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. Hotspots: Small, interactive icons that direct users attention to specific areas in your mobile app.

Data Visualization

Userpilot

JUNE 12, 2025

Userpilot solves this problem by making it easier for product teams to create in-app guidance themselves, without any coding. In fact, 40% of customers report significant time savings when creating in-app campaigns for guiding users through new features.

Data Visualization

Userpilot

JUNE 4, 2025

Without a focused process, you risk chasing vanity metrics, misallocating your teams time, and missing critical user pain points, which leads to frustrated customers, rising churn, and stalled growth. Then, Id create segments to have a better understanding of the different personas in the user base.

Analytic Tools

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience

Arkenea

JUNE 23, 2025

From electronic health records and clinical research papers to medical imaging reports and patient communications, the sheer volume of healthcare information grows exponentially each year. Healthcare organizations are drowning in data.

Healthcare

The Product Guy

DECEMBER 6, 2018

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. 2) What should I solve?

Reporting Tools

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. Increased retention.

User Friction

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points?

User Friction

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software.

Feedback Software

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Or is analyzing customer feedback more important to you?

Analytic Tools

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. By simply asking customers, “Why did you choose this score?”

User Testing