Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

APRIL 13, 2021

For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer. Providing invisible management. Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Mixpanel

OCTOBER 17, 2019

Our Data Pipelines product can sync your data in Mixpanel to the top cloud data warehouses from Amazon, Google, Microsoft, and Snowflake, as well as blob stores and real-time queues. Run up to 2,296 Mixpanel reports in a week. Find your own “7 friends in 10 days” metric, then measure and monitor it. Who said data can’t be fun?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

eG Innovations

JANUARY 31, 2020

Monitoring just the resource usage of applications and infrastructure elements is no longer enough. Hence, the user experience must be central to an IT monitoring strategy, irrespective of the type of applications being used by the business. eG Enterprise v7: The Total User Experience Monitoring and Management Solution.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Feedback Software 59

Mixpanel

OCTOBER 17, 2019

Our Data Pipelines product can sync your data in Mixpanel to the top cloud data warehouses from Amazon, Google, Microsoft, and Snowflake, as well as blob stores and real-time queues. Run up to 2,296 Mixpanel reports in a week. Find your own “7 friends in 10 days” metric, then measure and monitor it. Who said data can’t be fun?

Data Visualization 11

Data Visualization Analytic Tools Reporting Tools Customer Experience 11

eG Innovations

JANUARY 22, 2021

IIS supports various protocols, including HTTP, HTTP/2, HTTPS, FTP, FTPS, SMTP, and NNTP. According to the most recent ranking by W3Techs, Microsoft IIS is the second most popular web server technology behind Apache. If no worker process is available to handle a request, HTTP.sys places the request in a kernel-mode queue.

Reporting Tools 52

Reporting Tools Systems Review Software Review Technical Review 52

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. What’s Customer Support Software? So, congratulations!

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52