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486: The 7 Knowledge Areas of Product Mastery – with Chad McAllister, PhD

Product Innovation Educators

The essential knowledge areas that give product managers more influence and success Today we’re talking about the seven knowledge areas for product mastery. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. 1:14] Who is Chad McAllister?

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Ask the Community: How Do You Shift From Functional Teams to Value-Driven Teams?

Product Talk

Sam Lightowler’s Advice: Use a Diagram to Demonstrate Value Meet Sam Lightowler, Senior Manager of OTT Operations at Canadian Broadcasting Corporation. Sam Lightowler , Senior Manager of OTT Operations at Canadian Broadcasting Corporation (CBC) stepped in to share her experience. and CBC Gem. and CBC Gem.

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Uncovering User Pain Points: A Guide for Qualitative Researchers

UX Planet

To achieve this, it’s crucial to identify and address pain points — those areas where users face difficulties, frustrations, or challenges. Qualitative research plays a pivotal role in uncovering these pain points, offering valuable insights that can inform design decisions and lead to enhanced user satisfaction.

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Generative vs Evaluative Research Methods: A Breakdown

Userpilot

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Userpilot is a great tool for performing generative and evaluative research.

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What are Customer Insights [+ Examples and Best Tools]

Userpilot

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends.

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The Power of Metrics: How to Use Data to Optimize Your Product Strategy

The Product Coalition

Maximizing Product Success Through Effective Metric Utilization As a product manager, understanding how your product is performing is crucial for making data-driven decisions that drive success. 1: User Engagement Metrics User engagement metrics are used to measure the level of user interaction with a product, service, or platform.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.