Remove Sales Training Remove Technical Review Remove Testing
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Emergence Capital’s Doug Landis on telling stories that sell

Intercom, Inc.

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. It didn’t exist 15 years ago.

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Emergence Capital’s Doug Landis on telling stories that sell

Intercom, Inc.

I help source and complete deals, and I perform due diligence on deals. We’re not into B2C, we’re not into IoT, we’re not in health tech; we’re hyper-focused, and that’s also what allowed me to step into this role after being an operator for the last 20 years. It didn’t exist 15 years ago.

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How to Build a Solid SaaS Onboarding Strategy: Step-by-Step Guide

Userpilot

Researching your customers, personalizing your onboarding flows, and split-testing elements will all contribute towards a more positive experience throughout the entire customer lifecycle. See how they approach onboarding and mitigate customer churn, then test out similar strategies with your own onboarding services. Customer success.

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Mismatched Expectations: Product Information and Sales Teams

Mironov Consulting

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That that the world cares deeply about the details.

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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

Instructional design software is helpful for SaaS teams since you don’t need technical knowledge to build learning material that helps increase product adoption. Built-in A/B testing for flows you build. Segment users and personalize in-app training with Userpilot. Userpilot review on G2. “We Articulate 360 review on G2.

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What is the Product Operations Career Path?

ProductPlan

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions.

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Product Management System Basics

ProductPlan

What mechanism will we use to review and weigh priorities on what to build? Building your product’s strategic schedule, including timelines for development milestones, marketing campaigns, sales training, etc. Your product management system is your product tech stack. UX testing. Training and onboarding.