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Two Development Team Configurations I Lobby Against

Mironov Consulting

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). " Code creators own quality.*  But fixing what’s broken still belongs to whoever broke it. [2]

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Multimedia content support.

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The End of Pre-sales (and Post-sales Too)

Gainsight

What does a leader of Customer Success, Professional Services, Support, Training, etc. Enterprise software, physical hardware, devices and the like could be described like this: Build a product. The post The End of Pre-sales (and Post-sales Too) appeared first on Customer Success and Product Experience Software | Gainsight.