Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Userpilot ‘s NPS Dashboard.

Data Visualization 76

Data Visualization Product Research Software Review Feedback Software 76

Roy Madden

NOVEMBER 3, 2021

Chris and Adam still needed to convince upper management to adopt Feedly for Cybersecurity. Chris says, “One of the obstacles we faced was to convince management of the benefits that Feedly would provide. It was easy to convince management to adopt Feedly from then on.”. Immediate impact from the proof of concept.

User Testing 96

User Testing Customer Feedback Feedback Software Research Software 96

Mixpanel

MAY 8, 2023

Multi-touch attribution in Mixpanel (now in beta) helps you decide how much credit to give the various channels a user interacts with on their journey to conversion (and hopefully retention) after they sign up for your product. Mixpanel allows marketers to compute this in dynamic ways—and with the added input of down-funnel product metrics.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Product managers will also often sit with customer service representatives to listen to the calls.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

DECEMBER 13, 2022

How to build an NPS program to measure customer experience. To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. Tag answers to identify patterns. Relational NPS programs are run continuously, asking customers the NPS question regularly (such as once a year).

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

JULY 27, 2022

Both models track a product’s growth stage, helping business management determine how to allocate resources to the product. Preparing product managers in advance to face competition. Offering managers better organization and process management systems. Easynote Beta Testing Program.

User Testing 90

User Testing Feedback Software Analytic Tools Research Software 90

Userpilot

DECEMBER 21, 2022

Collecting data is good but you have to actually relay that customer data to your sales, marketing, or customer support team if you want to see real results from your VoC program. A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. Increased user retention.

User Testing 90

User Testing Data Visualization Customer Feedback Customer Experience 90

Roadmunk

OCTOBER 12, 2017

We have really cool episodes coming up with product managers, designers, marketers and engineers. This episode features Inga Chen , a product manager at Squarespace. Machine learning is the ability to learn without being explicitly programmed. Learning, of course, is a part of what makes us human.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Userpilot

NOVEMBER 8, 2022

How can product managers use them to build better products that your customers will love? Embedding tight feedback loops into your product management process helps you solve a number of problems. You can also use it to encourage users to join the beta testing program when the feature is finally ready. Track product usage.

Product Research 89

Product Research Feedback Loop User Testing Feedback Software 89

Intercom, Inc.

FEBRUARY 25, 2019

Our product team talks to our customer support a lot, and when they talk to our customers through Intercom, they tag conversations with a feature request, a bug or the team that owns that part of the product. By doing that – by telling teams to just get those CS1 and CS2 cans managed – things actually got a lot better.

Onboarding KPIs 160

Onboarding KPIs Customer Experience Naming Engineering 160

Userpilot

OCTOBER 12, 2023

Must-have features of A/B testing tools While the feature set of testing tools will vary depending on your use case, there are a few features that are simply a must-have: Experiment creation/management. Starts at $2,000/month with data governance, root cause analysis, real-time monitoring, causal insights, and a customer success manager.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JANUARY 4, 2022

For instance, imagine a project manager signs up for your platform but most of the onboarding flow focuses on accounting features. Some tools (Userpilot included) will allow you to tag specific responses and analyze how these relate to low or high NPS scores. Tagging responses in Userpilot dashboard.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 92

Centercode

JANUARY 15, 2019

Of those respondents, nearly 50% of those managing customer testing programs were product managers. It makes sense considering that conducting market research, interviewing users, and prioritizing product features fall within the product management wheelhouse. 1) Better Customer Testing Processes.

User Testing 40

User Testing Product Research Customer Experience Customer Feedback 40