Andrew Chen

AUGUST 8, 2022

Yes, the most famous early implementation of referral programs came from Dropbox, which inspired a generation of startups — particularly YCombinator-backed startups — to experiment with similar ideas. Why focus on new users? Why did this make sense for them? They also tend to decline in importance over time.

User Testing 94

User Testing Customer Experience Onboarding KPIs Technical Cofounder 94

Mind the Product

DECEMBER 29, 2016

Ways to improve the user experience was as big a theme in 2016 as ever and in The Experience is the Product , another talk from the San Francisco conference, Peter Merholz spoke about the need to focus on the user experience. But nothing beats partnership for synergy and unexpected brilliance”.

Technical Cofounder 112

Technical Cofounder Data Visualization Feedback Software User Testing 112

Andrew Chen

MAY 28, 2019

NPR sells ads on its podcasts and has teams of designers, planners, and strategists, but is technically a non-profit media organization. In total, there are over 50 interest-based feeds available for users to choose from. Ximalaya features customizable feeds of audio content.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

NPR sells ads on its podcasts and has teams of designers, planners, and strategists, but is technically a non-profit media organization. In total, there are over 50 interest-based feeds available for users to choose from. Ximalaya features customizable feeds of audio content.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40