Userpilot

MARCH 27, 2024

Secondary navigation is essential to enhance feature accessibility, streamline the user journey , optimize space, and increase feature adoption. Mixpanel uses separate primary and secondary menus on its navigation bar for clear, organized access to features and settings.

Feedback Software 103

Feedback Software Research Software Data Visualization Product Research 103

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. Focus on their JTBDs, pain points , and gains from using your product. Use multiple channels to promote it. For example: ‘Increase free trial sign-ups by 3.4% ’ To create my goals, I use the SMART framework. Next, create user personas.

Research Software 90

Research Software Feedback Software User Testing Reporting Tools 90

Userpilot

FEBRUARY 29, 2024

Increase product adoption and stickiness. Feature usage. Product/feature adoption rate. Feature and events reports. Increase product adoption and stickiness : Behavior analytics shows where new users succeed or stumble, helping you spot areas needing better onboarding or in-app guidance.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software User Testing 96

Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. Once they adopt the product, they champion it within the organization. Whose idea was it to buy it? Let’s dive right in!

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Strategy 83

Userpilot

APRIL 16, 2024

Why you should use customer journey analytics. How to extract and use them to optimize the customer journey. Typical customer journey stages are Awareness, Consideration, Decision, Activation , Adoption, Renewal, Expansion , and Loyalty. In the next step, use analytics and feedback tools to collect customer data.

Data Visualization 100

Data Visualization Customer Feedback Analytic Tools Feedback Software 100

Userpilot

JANUARY 8, 2024

For your strategy to be solid, it needs to factor in the channels and tactics you’ll use to acquire customers at the lowest customer acquisition cost. Increase customer acquisition efforts with paid campaigns SEO is more of a slow and steady customer acquisition strategy. FixDex uses LinkedIn ads as a customer acquisition strategy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support. Fear not, though!

Data Visualization 92

Data Visualization Analytic Tools Research Software User Friction 92

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows! Get your free demo today!

Onboarding KPIs 86

Onboarding KPIs Feedback Software User Testing Analytic Tools 86

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. Increase product stickiness. Product/Feature adoption rate. Feature and events reports. Act on the users’ behavior insights to increase satisfaction. Identify and remove friction.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. Now let’s go over 12 tactics that any SaaS can implement to increase LTV: Collect customer data such as JTBDs, use cases, pain points, and job titles to provide a personalized onboarding process.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 98

Data Visualization User Testing Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. What is user adoption?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Data Visualization 93

Userpilot

MARCH 29, 2024

Features with usability issues. Use social proof to build brand authority. Use lead scoring to identify high-quality leads. Use email nurture campaigns to prevent sales funnel leakage. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Lack of help resources.

Data Visualization 102

Data Visualization User Testing Analytic Tools Feedback Software 102

Gainsight

FEBRUARY 26, 2024

Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way. Here’s a look at how to drive adoption with digital user journeys.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Userpilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Such satisfied customers engage in word-of-mouth marketing, inevitably leading to increased referrals.

Feedback Software 91

Feedback Software Analytic Tools Product Research User Friction 91

Userpilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Use interactive walkthroughs to improve feature adoption and drive value. Send webinar invitations to educate customers on advanced use cases.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

SEPTEMBER 20, 2023

TL;DR Optional product pricing is a strategy where you sell your core product at a low cost and then encourage consumers to buy more accessories, features, or complementary products. There are other pricing models you should consider using, such as penetration, captive, skimming, prestige, value-based, and competitive-based pricing.

Analytic Tools 99

Analytic Tools Customer Experience User Testing Product Research 99

Userpilot

JUNE 9, 2023

Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. What is segmenting onboarding messages?

Messaging 79

Messaging Feedback Software Product Research Customer Feedback 79

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. For example, run A/B and usability tests.

Analytic Tools 103

Analytic Tools Feedback Software UX Data Visualization 103

Userpilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

User Testing 52

User Testing Feedback Software Product Research Research Software 52

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. By tracking user actions after they sign-up, you can optimize the onboarding to drive activation and adoption. This could be a feature tag, a tracked event , or a page view.

Data Visualization 100

Data Visualization Analytic Tools Customer Experience Customer Feedback 100

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Identify friction points using funnel analysis and remove them. Improve feature engagement with interactive walkthroughs.

Feedback Software 89

Feedback Software User Testing Customer Experience User Friction 89

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 94

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 94

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Don’t custom code – use the right knowledge base software. Userpilot offers loads of features to help you create a knowledge base that does more than just provide answers.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

OCTOBER 24, 2023

TL;DR Usage-based pricing is a consumption-based pricing model that charges customers based on how much they use a product (instead of at a flat monthly rate). Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Get your free Userpilot demo today! What is usage-based pricing?

Analytic Tools 102

Analytic Tools Data Visualization Reporting Tools User Testing 102

Userpilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Personalized onboarding can help enterprise users learn how to best use the product in less time. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction.

Feedback Software 102

Feedback Software Embedded Analytics Analytic Tools Enterprise 102

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. a case study demonstrating value might help boost feature adoption ). upselling an upgrade).

Analytic Tools 93

Analytic Tools Feedback Software Marketing Product Marketing 93

Mixpanel

APRIL 3, 2023

For example, your microwave probably has interesting features (popcorn mode, reheating, and defrosting) that make the microwave more powerful, but do you really use them all? This poses an important question: Is a product truly powerful if it’s too difficult to use?

Customer Feedback 102

Customer Feedback User Testing Customer Experience Data Visualization 102

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 88

Onboarding KPIs Feedback Software Analytic Tools Research Software 88

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? What tools and techniques can you use to implement it? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. To build your strategy, use a user adoption strategy template.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

SEPTEMBER 11, 2023

The customer analytics benefits include: Reduced customer acquisition costs while increasing conversions through optimizing conversion funnels. Increased customer lifetime value by analyzing customer behavior and tailoring product offerings accordingly. Increase customer engagement through optimization with A/B tests.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Feedback 101

Userpilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. How to use segmentation to improve customer experience. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. feature usage , in-app events, etc.).

Analytic Tools 96

Analytic Tools User Testing Customer Feedback Feedback Software 96