Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

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Analytic Tools Feedback Software Research Software Customer Experience 95

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform.

Data Visualization 106

Data Visualization Analytic Tools Reporting Tools Research Software 106

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

User Testing 106

User Testing Analytic Tools Research Software Feedback Software 106

Lenny Rachitsky

JANUARY 7, 2024

Brought to you by DX —A platform for measuring and improving developer productivity | OneSchema —Import CSV data 10x faster | Vanta —Automate compliance. The first rule of strategy is to write it down. Utilize writing as a powerful tool for personal and professional growth. Simplify security.

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Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. What conversion rate optimization trends are worth adopting?

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Feedback Software Research Software Analytic Tools Product Research 104

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies. Author: Emilia Korczynska is the Head of Marketing at Userpilot.

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Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more.

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Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. Userpilot is a product growth platform specializing in user journey analytics and product adoption. Let’s dive in!

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Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

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Userpilot

MARCH 7, 2024

Inbound marketing funnel reports focus on the effectiveness of marketing efforts in attracting the interest of potential customers and turning them into leads. Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing. Let’s get to it!

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Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Have ChatGPT brainstorm ideas to improve your onboarding process.

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Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. A market gap can be caused by missing functionality or poor user experience.

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User Testing Data Visualization Feedback Software Research Software 105

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential. It isn’t about Product-Led, OR Sales-Led, OR Marketing-Led Growth.

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Userpilot

FEBRUARY 25, 2024

Predictive analytics are driving business decisions such as product and marketing strategy. Companies are going beyond product marketing and investing in content marketing to deliver value to users. Analyzing user behavior can help you understand how users perceive your product and brand.

Analytic Tools 106

Analytic Tools Data Visualization User Testing Reporting Tools 106

Userpilot

NOVEMBER 26, 2023

Using CRO analytics is one of the best ways to drive growth. Explore the best conversion rate optimization tools on the market. Your conversion rate optimization efforts might be focused on different actions based on the business context. This helps you identify opportunities to improve conversion rates.

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Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. What are marketing surveys?

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Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

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User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Lenny Rachitsky

FEBRUARY 13, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Book the Userpilot demo to see how its feedback, analytics , and engagement features can support your product growth. Let’s get right to it!

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Analytic Tools Feedback Software Research Software Reporting Tools 98

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

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Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

AUGUST 29, 2022

What is engineering as marketing and how can it help you drive product growth and boost your authority in your industry? In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Best practices for implementing it.

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Research Software Engineering User Testing Marketing 97

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. The 4 types of customer satisfaction surveys are Net Promoter Score (NPS) surveys, customer satisfaction score (CSAT) surveys, customer effort score (CES) surveys, and product-market fit (PMF) surveys.

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Customer Feedback User Testing Customer Satisfaction Customer Experience 97

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their challenges and pain points.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 8, 2022

Harvard Business School appointed Perri to teach product management in their MBA program in 2019. How product strategy uses a company's vision to fuel profitability. Women are still underrepresented in the Product Profession – with only 33.3% Melissa’s largest contributions to the Product Management field.

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Userpilot

DECEMBER 31, 2022

SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. The five common reasons behind customer churn are poor customer tickets, involuntary churn, wrong product-market fit , bugs, glitches, and downtime. What is customer churn? trillion annually.

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Analytic Tools Feedback Software Research Software Data Visualization 98

Andrew Chen

JULY 25, 2022

Why you’ll need to rethink your user growth strategy. Downturns fundamentally rewrite the industry’s strategy (and expectations) for user growth. In a bull market, the focus is on top line growth. High growth and high burn are fine. High growth and high burn are fine.

Onboarding KPIs 85

Onboarding KPIs Strategy Customer Experience Startups 85

Userpilot

FEBRUARY 22, 2024

Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Your customer retention rate should growth stage of your company and the industry it is in. Book a demo to get started!

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Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall. This allows them to collect usage data and customer feedback to improve the product.

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Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

AUGUST 10, 2023

This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. After the free trial ends to understand why they converted.

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Product Research Feedback Software Analytic Tools Data Visualization 97

The Product Coalition

DECEMBER 23, 2022

Product managers are important and their growth only rises According to Zippia, there are over 41k PMs, just in the US alone. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k Based on numbers from Product Board, there were only 13.4k to 17.8k.

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Analytic Tools Reporting Tools Feedback Software Product Management 113

Userpilot

NOVEMBER 2, 2022

How does adding value to products contribute to faster product growth? Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. 10 ways to add value to products in SaaS. Measure product value with two surveys – product-market fit surveys and net promoter score (NPS) surveys.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

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Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. You came to the right place! What is the RFM model?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. Userpilot, Mixpanel, and Hotjar are the best 3 customer analytics platforms.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

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Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

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Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. In this article, we’ll discuss 10 product management metrics that you can’t do without. Here are the 3 best tools to improve product management metrics.

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