4 CS Leaders’ Predictions for the Future of Customer Success
Gainsight
MARCH 1, 2024
What’s coming: Embedding Artificial Intelligence into CS further and further. I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. Subsequently, as the head of Customer Experience at The New York Times, I helped the iconic brand shift to a subscriber-centric model.
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