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4 CS Leaders’ Predictions for the Future of Customer Success

Gainsight

In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field. I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. What’s changed: What hasn’t changed? What’s changed: CS is always evolving.

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Product Managers Deal With New Wrinkles In Marketing Skin Care Products

The Accidental Product Manager

Botox was first approved for cosmetic use back in 2002. The Botox product managers believe that the arrival of new competitors will have more of an effect on the brands that are currently competing with Botox. They believe that some of these brands will now go away. Alergan, the company that sells Botox, had $3.6B

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The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

Userpilot

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this blog , Christian Sculthorp of Agency Analytics says that his company cut churn by 30% when they started collecting and acting upon their NPS survey data. Source: userpilot.com.

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The Ultimate Conversation Design Course Guide

UX Planet

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Following this example, Inga Café-Ruoff published an updated 2002 list on the VTG publication, called, “ The Ultimate List of Conversation Design Courses ”. But that’s not how it works.

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10 Design Agencies In New York to Work With in 2021

UX Studio: Product Management

Apart from helping our partners design new products and improve existing digital experiences, we run a UX blog read by over 30k people worldwide. Established in 2002 by David Thomson, Momentum Design Lab has opened two offices across the United States and two overseas branches in the UK and Australia. . Momentum Design Lab.

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13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

He then founded Silicon Valley Product Group in 2002 to help others create successful products through his advising, coaching, speaking, and writing. It contains real-life examples from the biggest SaaS brands in the world and various email scripts to use for your SaaS. Plot summary. The “Triple-A” sprint cycle and sustainable growth.

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Product Management History: The Nineties, The Noughties, and Beyond

The Product Coalition

Neil McElroy from Procter & Gamble (the man who also helped found NASA by the way) is often pegged as the man behind modern Product Management after he wrote a now-famous 3-page company memo on the principles of brand management in the 1930s. 2002 saw the start of the APM program, which Marissa Mayer introduced at Google.