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What is Considered a Good NPS Score and How To Improve It?

Userpilot

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. On a scale of one to ten, how likely is it that you would recommend [your company/product/service] to a friend or colleague?”. You can design their look and feel to match your brand and be less intrusive. What is NPS?

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The Ultimate List of Product Leaders You Must Follow (UPDATED)

The Product Coalition

He is very involved in content marketing discussions on his blog. In particular, he is interested in successful launch strategies and growth hacking visibility across the key marketing platforms. Well, besides that, the podcast is the perfect place to hear the latest on product management theories and techniques.

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What is Product NPS and Why Should Product Managers Care?

Userpilot

Product Net Promoter Score (NPS) is a metric of customer satisfaction. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. To obtain the result, you need to ask your users how likely they are to recommend the product. The NPS was developed by Fred Reichheld in 2003. Product-market fit score.

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Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. An NPS survey consists of one simple question (sometimes two, but we’ll get to that)… “How likely are you to recommend [PRODUCT] to a friend or colleague?”. That was 17 years ago, back in 2003. How to cross-reference product usage with NPS?

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Customer Feedback Loop: What is it and How To Close it

Userpilot

How to collect customer feedback: use interviews, NPS, customer satisfaction surveys, feature surveys, feedback widgets, and product betas. Brand monitoring also works as you get to see what the world is saying about your brand on social media and other digital communities. NPS is a customer feedback strategy developed in 2003.

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Net Promoter Score (NPS): the right way to use it + FAQs

Usersnap

Apart from providing insight into customer satisfaction and loyalty, NPS also gives companies an idea of the quality of the customer experience they provide, their growth potential, organizational performance, and overall brand sentiment. They are more likely to spend more with your company, as well as spread positive brand awareness.