Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Johanna Rothman

OCTOBER 20, 2020

The original signatories of the Manifesto for Agile Software Development wanted to solve these specific problems: How can we: Bring more adaptability to software development? Especially since teams now had these levers, from the iterative and incremental approaches: Prototype something for fast feedback.

User Testing 85

User Testing Software Review Agile Product Research 85

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. How did that technology come about? That was very exciting!

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. Without much ado, let’s dive in!

User Testing 98

User Testing Onboarding KPIs Feedback Software Analytic Tools 98

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Johanna Rothman

APRIL 6, 2022

Maybe 2003? Several events, such as “Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospective” (quoted from the Scrum Guide). However, they don't deliver value, have team-based planning, a review/demo, or a retrospective. That's about the feedback cycles they need. It's not a long document.

Document 107

Document Agile Demo Software Review 107

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. Finding the right tool was challenging for me as a product manager, but I realized how crucial the right choice is for quality feedback and business growth. They usually come with robust analytics and reporting features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. These are the people who don’t really like the product and can even provide negative feedback about it. People love your solution.

User Testing 86

User Testing Product Marketing Product Research Marketing 86

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good? Let’s start.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. This guide will walk you through the process of calculating the NPS and explain how NPS feedback can help you improve your product and service. Userpilot , for example, provides one such tool.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools Customer Feedback 59

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52