Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. And I remember Marc [Benioff] interviewing me, like he did every employee, and painting the vision for what the platform would be. I had done some software consulting. The success is actually from the adoption of customers.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Userpilot

MAY 17, 2022

Treat all your customer feedback as important, but you don’t have to act on all of them, especially those that don’t align with your product vision. NPS is a customer feedback strategy developed in 2003. You could use software to tag responses and group feedback in a way that lets you uncover patterns.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Mind the Product

APRIL 11, 2017

Blade wrote the book on speech-recognition interface design (Addison Wesley, 2003), The Art and Business of Speech Recognition: Creating the Noble Voice and his work and thoughts have been featured in publications including The New York Times, the Wall Street Journal, and on media including TechTV, NPR, and the BBC.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Gainsight

AUGUST 31, 2020

” Amy also believes that with each job, she moved closer to software and began thinking about product management. In 1996, Amy started her own business that was later acquired by Autodesk in 2003. Amy advised leaders to have a skill of prudent vision regarding resources , both monetary and human capital.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

UX Studio

JUNE 30, 2023

USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area. Our shorter services are Expert Review , UX Audit , and Product Discovery.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. It also meant that there was great pressure to get the release out so they could start to gain the efficiencies of a single code base. In 1993, Word 6.0

Reporting Tools 167

Reporting Tools Analytic Tools Customer Experience Technical Review 167

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8