Remove 2006 Remove Customer Feedback Remove Inbound
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430: How changes in marketing are influencing products – with Ali Plonchak 

Product Innovation Educators

Since 2006 at Crossmedia, she has helped clients navigate the changing marketing landscape. It’s about using data to uncover insights and the best place, time, and way to speak to a consumer on behalf of a brand. You can pay a data service to get data on your customers. To help us, Ali Plonchak is with us.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

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10 Excellent Open Source Bug Tracking Tools, by Usersnap

Usersnap

That, combined with understanding user and customer feedback , has made devs more important than ever within a business. Tracking test patterns and gathering insights for future QA initiatives is key during QA testing and bug tracking. If it does not have it, you can request its inclusion as a custom feature.

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Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

Here are a few quick takeaways: Focus on your customers. Make it easy for customers to talk to you, and vice versa. Frequent touch points and positive interactions will create strong relationships and build customer loyalty. One of the things that I really took away from all my years at Intuit was spending time with customers.